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Chat Agent Jobs in Remote, OR (NOW HIRING)

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$5

$17

$24

How much do chat agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for chat agent in Remote, OR is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Remote, OR? The most popular types of Chat Agent jobs in Remote, OR are:
What are popular job titles related to Chat Agent jobs in Remote, OR? For Chat Agent jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Remote, OR look for? The top searched job categories for Chat Agent jobs in Remote, OR are:
What cities near Remote, OR are hiring for Chat Agent jobs? Cities near Remote, OR with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Remote, OR as of May 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 45% In-person, and 55% Remote job distribution, with an average salary of $35,629 per year, or $17.1 per hour.

Account Representative - State Farm Agent Team Member

Natalie Kelley - State Farm Agent

Roseburg, OR

$50K - $70K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Company parties

POSITION OVERVIEW:
This is a great opportunity for someone wanting to start a long-term career in Douglas County! State Farm Insurance Agent located in Roseburg, OR is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Natalie Kelley - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
You will be joining a fun and hardworking team, who takes pride in being one of the best State Farm offices in their territory. We are one of the highest producing offices in Douglas County and enjoy taking care of the insurance needs of our community. We are looking for someone to join us who has a desire to be the best in in the industry and have fun doing it!
You do not have to have sales experience to join our team, we are looking for someone hard-working, dependable, teachable, energetic and positive, MUST be able to multi-task and we can train you to do the rest!
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. There is a base hourly wage + unlimited bonus potential so you can make as much as you desire depending on your sales.

RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist clients with policy applications and renewals.
  • Handle client inquiries and provide timely responses.
  • Maintain accurate records of client interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask & organizational skills
  • Experience in customer service
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Self-motivated
  • Insurance Licenses (must be able to obtain)
ABOUT US:

We love our community and helping people manage their insurance and protect themselves and those that they love. We love to have fun and work together. We are looking for the right people to join our team and help us continue to grow our business! If this sounds exciting to you we would love to chat with you!

If you are motivated to succeed and can see yourself in this role, please submit a resume. We will follow up with you on the next steps in the interview process.