The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
Quick apply
As an Entry Level Communications Agent, you will be the frontline ambassador of our organization ... and chat messages. * Provide accurate information and resolve customer inquiries and issues ...
Contact Center Agent
Whitehall, OH · On-site
$15.75 - $21.25/hr
Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... Day in the Life - Everyday you answer calls, chat requests and emails from our external and ...
Contact Center Agent
Whitehall, OH · On-site
$15.75 - $21.25/hr
Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... Day in the Life - Everyday you answer calls, chat requests and emails from our external and ...
Agent Engineer
Marysville, OH · On-site
$13.75 - $18.50/hr
... chat, SMS, voice, email). • Implement prompt engineering, guardrails, and evaluation pipelines to ensure agents meet quality, safety, and brand standards. • Become the in-house expert on Sierra ...
Agent Engineer
Marysville, OH · On-site
$13.75 - $18.50/hr
... chat, SMS, voice, email). • Implement prompt engineering, guardrails, and evaluation pipelines to ensure agents meet quality, safety, and brand standards. • Become the in-house expert on Sierra ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
Contact Center Agent
Richwood, OH · On-site
$15.50 - $21/hr
Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ...
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
Job Title: IT Service Desk Agent Job Location: Columbus, OH 43219 Job Duration: 12 months of ... chat, and in-person interactions * Create a positive customer experience by building rapport and ...
Quick apply
IT Service Desk Agent - Columbus, OH 43219
Columbus, OH · On-site
$22 - $24/hr
Job Title: IT Service Desk Agent Job Location: Columbus, OH 43219 Job Duration: 12 months of ... chat, and in-person interactions * Create a positive customer experience by building rapport and ...
Agent Engineer
Marysville, OH · On-site
$140K - $164K/yr
Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...
Agent Engineer
Marysville, OH · On-site
$140K - $164K/yr
Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...
Agent Engineer
Marysville, OH · On-site +1
$140K - $164K/yr
Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...
Agent Engineer
Marysville, OH · On-site +1
$140K - $164K/yr
Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...
Contact Center Service Agent
Columbus, OH · On-site
$15.25 - $20.50/hr
Contact Center Service Agent Location: 330 Rush Alley suite 500 Columbus, OH Job Id: 1104 # of ... Written Correspondence (Email/Chat/Secure Messages). * Quality Assurance (Call Monitoring)
New
Contact Center Service Agent
Columbus, OH · On-site
$15.25 - $20.50/hr
Contact Center Service Agent Location: 330 Rush Alley suite 500 Columbus, OH Job Id: 1104 # of ... Written Correspondence (Email/Chat/Secure Messages). * Quality Assurance (Call Monitoring)
New
Contact Center Service Agent
Columbus, OH · On-site
$15.75 - $21.25/hr
The Contact Center Service Agent is a convenient primary point of contact for our members. They are ... Written Correspondence (Email/Chat/Secure Messages). * Quality Assurance (Call Monitoring)
New
Contact Center Service Agent
Columbus, OH · On-site
$15.75 - $21.25/hr
The Contact Center Service Agent is a convenient primary point of contact for our members. They are ... Written Correspondence (Email/Chat/Secure Messages). * Quality Assurance (Call Monitoring)
New
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... they are seeking a Service Desk Agent to assist with technical support. The role involves ... chat in a timely manner. • Adhere to all SLA's for ticket handling and KPI's associate to ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
... they are seeking a Service Desk Agent to assist with technical support. The role involves ... chat in a timely manner. • Adhere to all SLA's for ticket handling and KPI's associate to ...
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Service Desk/ Technical Support
Columbus, OH · On-site
$16.50 - $21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Chat Agent information
See salary details
$5.29 - $7.06
0% of jobs
$7.06 - $8.83
0% of jobs
$8.83 - $10.60
0% of jobs
$10.60 - $12.37
2% of jobs
$12.37 - $14.14
13% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$14.14 - $15.91
38% of jobs
$15.91 - $17.68
11% of jobs
$19.45 is the 75th percentile. Wages above this are outliers.
$17.68 - $19.45
11% of jobs
$19.45 - $21.22
14% of jobs
$21.22 - $22.99
6% of jobs
$22.99 - $24.76
5% of jobs
$5
$17
$24
How much do chat agent jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
More about Chat Agent jobs
What are popular job titles related to Chat Agent jobs? For Chat Agent jobs, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs look for? The top searched job categories for Chat Agent jobs are:
What cities are hiring for Chat Agent jobs? Cities with the most Chat Agent job openings:
What states have the most Chat Agent jobs? States with the most job openings for Chat Agent jobs include:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
$19/hr
Contractor
Re-posted 18 days ago
Job description
Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience