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Chat Agent Jobs in Nevada (NOW HIRING)

BradyPLUS

Customer Engagement Specialist

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sample Requests * eCommerce Super User/ Live Chat Agent (where applicable) * ERP Super User * Manage/Create Customer Order Guides (as needed) * Back-Up Support for Customer Solution Specialists ...

Ashley Global Retail, LLC

Customer Care Agent

Las Vegas, NV · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Las Vegas, NV · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

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Chat Agent information

See Nevada salary details

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How much do chat agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat agent in Nevada is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.57 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Nevada?

The most popular types of Chat Agent jobs in Nevada are:

What are popular job titles related to Chat Agent jobs in Nevada?

For Chat Agent jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Nevada look for?

The top searched job categories for Chat Agent jobs in Nevada are:

What cities in Nevada are hiring for Chat Agent jobs?

Cities in Nevada with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Nevada as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,317 per year, or $17.5 per hour.

Customer Engagement Specialist

BradyPLUS

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

243rd of 419 rated retail wholesalers

Job description

General information
Name
Customer Engagement Specialist
Ref #
3166
City
Las Vegas
State
Nevada
Country
United States
Work Hours
M-F 8am - 5pm
Function
Customer Service
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities Include:
Sales Support: Provide administrative support to the sales team and key customers through:
  • Order & Quote Processing

  • Customer Inventory Management (as needed)

  • Reviewing/Preparing Reports

  • Customer Usage

  1. Margin Reports

  1. Backorder

  1. Open Orders

  1. At-Risk Customer

  • Identifying Sales Gaps

  • Customer Price and Cost Alignment

  • Submit Form Requests

  • Liaison between Sales and Internal Departments

  • Sample Requests

  • eCommerce Super User/ Live Chat Agent (where applicable)

  • ERP Super User

  • Manage/Create Customer Order Guides (as needed)

  • Back-Up Support for Customer Solution Specialists

Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
  • Utilize Salesforce

  • Upselling & Cross-Selling Activities

  • Immediate Response to Customer Issues

  • Attend Customer Meetings or Sales Rep Ride A-longs (as needed)

Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
  • Regular Cadance of Proactive Customer Outreach Activities

  • Identify Customer Churn Risk

  • New Customer Onboarding

Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
  • Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives

  • Notify Customers of New Products

  • Additional duties or special projects as assigned.

The Ideal Candidate Will Have:
  • At least 2 years of Customer Service, Sales Support, or Inside Sales experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Strong organizational and multitasking abilities
  • Ability to work independently and collaboratively
  • Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
  • Customer-centric with a focus on delivering exceptional service.
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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