How to become a chat agent?

Qualifications for a career as a chat agent include a high school diploma or GED certificate. You should receive additional training on-the-job. Some opportunities require additional knowledge of specific industries or software, and some employers prefer candidates with vendor-certification for the product. Advancement is possible with years of experience. Proficiency with live chat computer programs is crucial for your success as a chat agent. Excellent listening and typing skills are also essential. Patience and strong customer service skills are helpful, as you deal with a wide range of issues and attitudes, both good and bad.