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Chat Agent Jobs in Fall River, MA (NOW HIRING)

Route 24 Auto Group

BDC Service Agent

North Dartmouth, MA · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BDC Service Agent Job Code: Department: BDC Department #: 0003 Reports To: BDC Manager/Director ... chat conversations. The intension is to help the Service Department provide high quality lead ...

New

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. * Research and train clients on all products offered. * Independently service both internal ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Infosys

Amazon Connect Architect

Johnston, RI · On-site

$64 - $84.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skill and Experience Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and ... voice, chat, IVR, self-service, and omnichannel customer engagement solutions AWS experience ...

Infosys Limited Digital

Amazon Connect Architect

Johnston, RI · On-site

$64 - $84.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skill and Experience Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and ... voice, chat, IVR, self-service, and omnichannel customer engagement solutions AWS experience ...

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

Customer Experience Agent Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsChat Agent JobsChat Agent Jobs in Fall River, MA

Chat Agent information

See Fall River, MA salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat agent in Fall River, MA is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.33 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are popular job titles related to Chat Agent jobs in Fall River, MA?

For Chat Agent jobs in Fall River, MA, the most frequently searched job titles are:

What cities near Fall River, MA are hiring for Chat Agent jobs?

Cities near Fall River, MA with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Fall River, MA as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,801 per year, or $17.2 per hour.

BDC Service Agent

Route 24 Auto Group

North Dartmouth, MA • On-site

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Position Title:

BDC Service Agent

Job Code:

Department:

BDC

Department #:

0003

Reports To:

BDC Manager/Director

FLSA Status:

Non-Exempt

24 Auto Group is in search of an Automotive Service BDC Agent to join our dealership family.

$60,000 to $90,000 a yeaar

Position Summary:

The BDC Service Agent is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is to help the Service Department provide high quality lead handling services and greatly improve the overall service volume and experience we provide to our clients in a manner that is in line with Route 24 Auto Group’s core philosophies, principles, and values.

The BDC Service Associate will be held accountable to:

  1. Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
  2. Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
  3. Set a professional standard that always reflects favorably on PAG.
  4. Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.

Principal Duties And Responsibilities:

  • Schedule service appointments for multiple brands using proven word tracks and Route 24 Auto Group’s process.
  • Response time must be 10 minutes or less to all customer inquiries.
  • Increase daily repair order count in dealership.
  • Facilitate the ease of appointment for customer satisfaction.
  • Manage daily objectives accurately and efficiently.
  • Daily, weekly and monthly reconciliation of objectives and performance.
  • Constant customer interaction.
  • Foster a trusting and long-lasting relationship with customers to drive repeat business.
  • Follow-up with clients after vehicle maintenance/service to ensure their experience was exceptional and to set the stage for future visits.
  • Ability to organize and multi-task in a hectic environment.
  • Exceptional communication ability whether in person, via email, or over the phone.
  • Ability to offer customer service that exceeds expectations.
  • Familiarity with computers and software applications.

Qualifications

  • Excellent Customer Service Skills
  • Good Written and Communication Skills
  • Highly Organized, with the Ability to Multitask
  • Reynolds and Reynolds/Eleads Experience a plus


What We Offer

5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.

  • Medical, Dental, Vision, Life, Disability insurance options
  • 401K Plan
  • Vacation and Sick time
  • Growth Opportunities
  • Paid Training
  • Discounts on products and services


Certificates/Licenses: Valid driver’s license with acceptable driving record

Physical Demands:

SEDENTARY (requires sitting 70%, standing or walking 30%

Occasional carrying of small objects) X__

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).