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Chat Agent Jobs in Fall River, MA (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. * Research and train clients on all products offered. * Independently service both internal ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Infosys

Amazon Connect Architect

Johnston, RI · On-site

$64 - $84.25/hr

Required Skill and Experience Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and ... voice, chat, IVR, self-service, and omnichannel customer engagement solutions AWS experience ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Collette Travel Service

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for ...

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All JobsChat Agent JobsChat Agent Jobs in Fall River, MA

Chat Agent information

See Fall River, MA salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat agent in Fall River, MA is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.33 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What cities near Fall River, MA are hiring for Chat Agent jobs? Cities near Fall River, MA with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Fall River, MA as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $35,801 per year, or $17.2 per hour.

Remote Automotive Customer Service Agent (Dealer Assistance)

Morley

Carolina, RI • Remote

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Morley Companies rating

6.7

Company rating: 6.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

297th of 483 rated business services

Job description

About the Role

Role: Full time | Remote – Ohio residents 

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!

You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.

Pay Transparency 

This position starts at $13 per hour.

What to Expect

As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. 

Why apply:

  • Work from home while having regular connection with your teammates
  • No weekends
  • Paid training
  • Equipment provided
  • Benefits available
  • Professional development opportunities

You need:

  • Computer, typing and phone skills
  • Interpersonal skills
  • Detail oriented
  • High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
  • See Skills for Success below

Tasks:

  • Provide excellent service via phone and live chat 
  • Use your computer skills to:
    • Research requests related to profile assistance
    • Track vehicle shipments and vehicle orders
    • Assist with car warranties
    • Escalate critical orders
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

  • Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
  • Chat hours:
    • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
    • Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

  • Computer, typing and phone skills
  • Can speak and type proficiently at the same time
  • Able to problem-solve, act as a consultant and resolve customer issues
  • Solid work ethic, able to meet deadlines
  • Excellent organizational and interpersonal skills, strong attention todetail

Eligibility Requirements

  • Must have the ability to pass a pre-employment background check and drug screen
  • High school diploma or equivalent
  • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)

Schedule 

  • Training (requires 100% attendance):
    • First four weeks – instructor-led: 
      • Monday - Friday  
      • 8 hours per day between the hours of: 
        8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time
    • Next four weeks – hands-on calls:
      • Scheduled during center's hours of operation (see work schedule below)
  • Work schedule:
    • Available to work shifts within the center’s hours of operation:
      • Monday - Friday (No weekends!)
      • 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time 
    • Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have 

  • Degree in a relevant or related field
  • Experience in the automotive industry

Remote Work Requirements

  • Ohio resident 
  • Secluded and distraction-free work environment
  • Required internet setup:
    • High-speed internet delivered through a wired provider (cable or fiber)
    • Computer must be physically connected to your modem / router using an Ethernet cable
    • Wireless, 5G and satellite connections are not supported

The Remote Experience 
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.


(direct link to video: https://mrly.info/h4b)


Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Qualifications:

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Education:UNAVAILABLEEmployment Type: FULL_TIME

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