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Chat Agent Jobs in Virginia (NOW HIRING)

The Nurse Dolls 2.0

Live chat agent

Chester, VA

$20 - $28/hr

Join Our Team as a Live Chat Agent at The Nurse Dolls! Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to join ...

New

Virginia Tech

4Help IT Support Agent

Blacksburg, VA · On-site

4Help IT Support Agent Apply now Back to search results Job no: 537282 Work type: Staff Senior ... email or chat while utilizing customer service skills to include customer needs assessment and ...

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration. * Implement Amazon Connect Chat and web chat widget integration for omnichannel ...

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration. * Implement Amazon Connect Chat and web chat widget integration for omnichannel ...

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All JobsChat Agent JobsChat Agent Jobs in Virginia

Chat Agent information

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How much do chat agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Virginia?

The most popular types of Chat Agent jobs in Virginia are:

What are popular job titles related to Chat Agent jobs in Virginia?

For Chat Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Virginia look for?

The top searched job categories for Chat Agent jobs in Virginia are:

What cities in Virginia are hiring for Chat Agent jobs?

Cities in Virginia with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

Live chat agent

The Nurse Dolls 2.0

Chester, VA

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Join Our Team as a Live Chat Agent at The Nurse Dolls!

Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an outstanding experience to our customers. If you're passionate about making a difference and enjoy engaging with people, we’d love to hear from you!

At The Nurse Dolls, our story began with Dr. Nicole M. Brown, RN, DNP, who was inspired by her children's curiosity about her profession. Today, we’re a unique and growing company that bridges education and imagination, offering products that inspire and empower. Join us as we continue to make a meaningful impact!

What You’ll Do

We are seeking a fast, empathetic, and detail-oriented Live Chat Agent to join our customer support team. In this role, you will be the digital face of our company, interacting with customers in real-time via web chat, SMS, and messaging platforms. Your primary goal is to resolve customer inquiries, assist with order placement, and troubleshoot basic technical issues, all while maintaining high levels of customer satisfaction.. Your responsibilities will include: - Responding to customer inquiries promptly and professionally via live chat. - Providing accurate information about our products and services. - Resolving customer concerns with empathy and efficiency. - Collaborating with the team to improve customer support processes. - Maintaining a friendly and approachable tone in all customer interactions.

What We’re Looking For

We’re searching for a candidate who brings: - At least 1 year of experience in customer service or a related field. - Strong written communication skills with attention to detail. - The ability to multitask and stay organized in a fast-paced environment. - A customer-first mindset and a positive attitude. - Familiarity with live chat platforms or tools (preferred but not required).

Why You’ll Love Working With Us

At The Nurse Dolls, we value our team members and strive to create a supportive and rewarding work environment. Here’s what we offer: - Paid time off (PTO), vacation, and sick days to help you recharge. - Parental, maternity, and paternity leave to support your family life. - Comprehensive medical, dental, and vision insurance for your health and well-being. - A 401(k) plan to help you plan for your future.

Our Culture and Values

At The Nurse Dolls, we believe in the power of education, creativity, and inclusivity. Our team is passionate about inspiring the next generation while fostering a culture of respect, collaboration, and innovation. You’ll be joining a company where your contributions truly matter, and your voice will be heard.

Ready to Apply?

If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Join The Nurse Dolls and be part of a team that’s making a difference every day. Apply now and let’s create something amazing together!


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