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Chat Agent Jobs in Virginia (NOW HIRING)

The Davis Life Agency

Insurance Agent

Richmond, VA · On-site +1

$30K - $160K/yr

If you are intrigued, APPLY TODAY and let's chat! No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar ...

KLDiscovery

AI Architect

Mclean, VA · On-site

$190K - $230K/yr

... surfacing, and Agent chat), AI Agent Review (pre-classifying relevance, privilege, and key issues, shipping MLP), and CS & OPS tech-enablement using AI as a core part of our central work ...

Apptad, Inc.

Salesforce Lead Developer

Tysons, VA · On-site

$56 - $74.25/hr

Develop AI-powered solutions using Agentforce (Agent Builder, Prompt Builder, Einstein AI) * Configure Omni-Channel routing & messaging (chat, voice, digital) * Design scalable integrations ...

Compass

Agent Experience Manager

Danville, VA · On-site

$32 - $34.25/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Monitor and manage SP case agent correspondence requests via the designated Slack channel and established workflow. Escalation Handling & Agent Support: * Serve as the senior escalation resource for ...

H&R Block

Tax Professional - Franchise Location

Reston, VA · On-site

$20 - $30/hr

Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...

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All JobsChat Agent JobsChat Agent Jobs in Virginia

Chat Agent information

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How much do chat agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chat agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Virginia?

The most popular types of Chat Agent jobs in Virginia are:

What are popular job titles related to Chat Agent jobs in Virginia?

For Chat Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Virginia look for?

The top searched job categories for Chat Agent jobs in Virginia are:

What cities in Virginia are hiring for Chat Agent jobs?

Cities in Virginia with the most Chat Agent job openings:

Infographic showing various Chat Agent job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

Insurance Agent

Richmond, VA • On-site, Remote

The Davis Life Agency
See more jobs at The Davis Life Agencyexternal

$30K - $160K/yr

Full-time

Medical

Posted 18 days ago

Job description

Are you…

✔ Needing to support your family or generate income for the things you want to do in life?

✔ Ready for personal and professional freedom and time flexibility?

✔ Tired of working to build someone else’s empire and support their lifestyle rather than your own?

✔ Wanting to work for a tight-knit team and not just a be a cog in a machine?

If you answered YES to any of those questions, please keep reading.

How about TODAY being the day, you take back your life and secure your future? Start a career in

financial services, one of the most stable and lucrative industries in the world!

We are looking for INDEPENDENT LIFE INSURANCE AGENTS who are ready to learn the

business, work hard, have fun, and finally earn what you’re worth.

Work remotely from anywhere, part time or full time, set your own schedule, build your own

agency, no limits on your income. No experience necessary.

This is a 1099 independently contracted commission selling position. You will be selling life insurance ONLY to people who have already reached out and asked for someone to help them with life insurance.

Part-Time works 15-20 hours per week and can earn $2,500 - $5,000+ per month.

Full-Time works 35-45 hours per week and can earn $6,000 - $20,000+ per month.

So Why Is This Good For YOU?

  • NO cold calling, and NO bugging friends and family to buy from you
  • NO membership fees, dues, franchise fees, etc.
  • NO sales quotas, no condescending bosses, no shady sales tactics, no neckties (unless that's your thing)
  • Hands-on training and mentoring from our team of successful agents
  • Be part of a vibrant, growth-oriented, successful team that embraces new members like family
  • We provide you with people to talk to who have already asked for help with life insurance
  • Remote work and in-person training opportunities available
  • Potential to earn a raise every 2 months

Health insurance available

Earn equity in the company

Opportunity to own your own agency (if desired, not required)

Earn bonuses, get lots of personal recognition, earn amazing trips to 5-star resorts

Unsure of joining the insurance industry? Our agents have transitioned from careers in dentistry, e-commerce, hospitality, education, retail, construction, and countless others to build a career aligned with our shared purpose and values.

********************************

This is NOT for you if:

  • You want a W-2 employee job earning an hourly wage or salary
  • You’re looking for a get rich quick scheme
  • You don’t care about other people or you’re willing to do anything, even unethical things, to get what you want

This MIGHT be for you if:

  • You want more out of life than what's average
  • You already have your Life & Health insurance license
  • You are willing to get licensed
  • You are humble, coachable, and teachable
  • You have the self-discipline to put in the work needed without someone looking over your shoulder
  • You’re a high character person who cares about others and does the right thing
  • Money isn’t the end game for you, it’s just a means of freedom, helping others, and building a great life for you and your loved ones

Because it is a highly regulated industry, you will need to get licensed, but we will help you with

that. If you are already licensed, you can be onboarded in a matter of days!

We look forward to learning more about you! If you are intrigued, APPLY TODAY and let’s chat!

No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes. Consent not a condition of purchase.

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