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Chat Agent Jobs in Virginia (NOW HIRING)

PRA Group, Inc.

Digital Operations Agent

Norfolk, VA · On-site

$16.88 - $25.34/hr

Provides assistance to the Company's customers; communicates with customers and their representatives via chat and email; acts as an impartial mediator of consumer issue resolution. Provides ...

PRA Group

Digital Operations Agent

Norfolk, VA

$16.88 - $25.34/hr

Provides assistance to the Company's customers; communicates with customers and their representatives via chat and email; acts as an impartial mediator of consumer issue resolution. Provides ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Escalation Handling & Agent Support: * Serve as the senior escalation resource for CMAT agents-taking ownership of complex, high-risk, or policy-sensitive situations that exceed standard agent scope ...

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Showing results 21-40

All JobsChat Agent JobsChat Agent Jobs in Virginia

Chat Agent information

See Virginia salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for chat agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Virginia? The most popular types of Chat Agent jobs in Virginia are:
What are popular job titles related to Chat Agent jobs in Virginia? For Chat Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Virginia look for? The top searched job categories for Chat Agent jobs in Virginia are:
What cities in Virginia are hiring for Chat Agent jobs? Cities in Virginia with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Virginia as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

Salesforce Lead Developer - FSC | Banking | AI & Data

StratG Inc

Mclean, VA • On-site

$57 - $75.50/hr

Other

Posted 6 days ago

Job description

Salesforce Lead Developer – FSC | Banking | AI & Data
Location: Onsite(Tysons, VA)
Experience: 10+ Years (7+ Years Salesforce)
Industry: Banking / Financial Services

 

Role Overview
We are hiring a Salesforce Lead Developer with strong Financial Services Cloud (FSC) and Banking domain experience, along with hands-on expertise in Data 360, Agentforce (AI), and Omni-Channel.
This is a hands-on leadership role, responsible for designing, building, and delivering scalable Salesforce solutions for enterprise banking transformation programs.

 

Key Responsibilities

  • Lead end-to-end Salesforce design & development (Apex, LWC, APIs)
  • Implement Financial Services Cloud (FSC) – customer 360, onboarding, KYC, lending workflows
  • Build unified customer data platform using Salesforce Data 360 (Data Cloud)
  • Develop AI-powered solutions using Agentforce (Agent Builder, Prompt Builder, Einstein AI)
  • Configure Omni-Channel routing & messaging (chat, voice, digital)
  • Design scalable integrations & architecture across enterprise systems
  • Lead code reviews, and delivery execution
 

Mandatory Skills

  • Strong hands-on: Apex, LWC, Lightning, Integrations (REST/SOAP)
  • Financial Services Cloud (FSC) – Mandatory
  • Banking domain experience (Retail / Lending / Customer onboarding / KYC)
  • Salesforce Data 360 / Data Cloud
  • Agentforce (AI, Prompt Builder, Agent Builder, Einstein AI)
  • Omni-Channel (routing, messaging, queues, agent capacity)
 

Preferred Skills

  • MuleSoft / integration experience
  • CI/CD tools (Autorabit,Copado, Gearset, Jenkins)
  • Salesforce security & compliance
 

Certifications (Preferred)

  • Salesforce Platform Developer I/II
  • FSC Accredited Professional
  • Data Cloud / AI certifications
 

Ideal Candidate

  • FSC SME with strong development background
  • Experience in banking digital transformation programs
  • Proven ability to lead teams + deliver hands-on solutions
  • Strong stakeholder communication skills
 

Note

  • Only candidates with Banking + FSC + hands-on Salesforce + AI/Data experience will be considered
  • Immediate joiners / short notice preferred

Apply