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Virtual Chat Agent Jobs in Virginia (NOW HIRING)

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Virtual Chat Agent information

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$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for virtual chat agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Virginia? The most popular types of Chat Agent jobs in Virginia are:
What are popular job titles related to Virtual Chat Agent jobs in Virginia? For Virtual Chat Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Virginia look for? The top searched job categories for Virtual Chat Agent jobs in Virginia are:
What cities in Virginia are hiring for Virtual Chat Agent jobs? Cities in Virginia with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Virginia as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.
ServiceNow Architect

ServiceNow Architect

Tharu Technologies

Chantilly, VA • On-site

$73 - $92/hr

Other

Posted 3 days ago

Job description

ServiceNow Solutions Architect
Washington, DC- Hybrid/Remote Candidates from the DMV areas are preferred
Long term
Client: Federal
Start Date: The submitted candidate must start the project immediately
Years of experience:
7 years of experience architecting ServiceNow solutions
7 years in Agile development
Education:
Bachelor s degree
Certification(s):
ServiceNow Certified Technical Architect (CTA)
Skillset:
ServiceNow: Knowledge of ServiceNow architecture principles, experience
delivering large-scale federal projects on the ServiceNow platform, ability to
communicate recommended practices and guidance to customers and project teams.
Agile development: Analysis, requirements gathering, development, testing, quality
assurance, change management, operations and maintenance support.
Service Portal development.
Production support/maintenance work, for eg. Upgrade and Clone support
Requirements analysis, gap analysis, create stories, create use cases.
Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB
Support of integration points to/from ServiceNow (SailPoint, JIRA, UpStart)
Workspace configuration support. (Service Operations Workspace)
Experience with dashboards and reporting
Virtual Agent/Agent Chat
Performance Analytics
Rest API

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