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Virtual Chat Agent Jobs in Virginia (NOW HIRING)

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Virtual Chat Agent information

See Virginia salary details

$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual chat agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Virtual Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Virginia?

The most popular types of Chat Agent jobs in Virginia are:

What are popular job titles related to Virtual Chat Agent jobs in Virginia?

For Virtual Chat Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Agent jobs in Virginia look for?

The top searched job categories for Virtual Chat Agent jobs in Virginia are:

What cities in Virginia are hiring for Virtual Chat Agent jobs?

Cities in Virginia with the most Virtual Chat Agent job openings:

Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 64% In-person, 6% Hybrid, and 30% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

OpenShift Virtualization Red Hat Specialist - Senior Consultant

Virtual Service Operations

Manassas, VA • On-site

$90K - $163K/yr

Full-time

Medical, Retirement

Posted 6 days ago

Job description

Description:

Are you looking to take the next steps in your career as an OpenShift Virtualization Red Hat Specialist – Senior Consultant ? Let's chat and see if we are a good match!


Opportunity:


Virtual Service Operations is searching for a Senior Consultant with deep expertise in OpenShift Virtualization to support a bare-metal, on-premises OpenShift Virtualization deployment. This is a hands-on, technically demanding engagement requiring strong command of OpenShift core infrastructure, virtualization, networking, and storage in an on-prem context.


Responsibilities:

  • The consultant will be responsible for designing, deploying, and supporting an on-premises OpenShift Virtualization environment, including core infrastructure configuration, bare-metal provisioning, virtual machine and container workload management, networking architecture, storage integration, authentication/RBAC setup, and ongoing lifecycle and operational support.

Required Skills and Experience

  • Core Infrastructure - OpenShift core infrastructure: DNS, NTP, networking, and storage Bare-metal installation, including Redfish and Virtual Media Hybrid Cloud Console, Agent-based Installer, and Assisted Installer
  • Virtualization - OpenShift Virtualization (OpenShift Virt), including Migration Toolkit for Virtualization (MTV) VM and container workload lifecycle management
  • Networking - Deep, comprehensive understanding of OpenShift networking, including required port configurations OpenShift Virt networking: OVS bridges, Linux bridges, and VLAN management, Storage networking, including iSCSI
  • Red Hat Certified Specialist in OpenShift Virtualization

Platform Operations

  • GitOps and Helm
  • Authentication and RBAC, including Okta integration and OpenShift RBAC
  • OpenShift Operator management
  • Observability: logging, metrics, and alerting
  • OpenShift lifecycle management, including updates and upgrades


Requirements:
  • 7 - 9 years of professional experience
  • Must be willing to work remotely
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

  • You are an excellent communicator in writing and speaking.
  • You have the ability to work independently but also value teamwork.
  • Your problem-solving skills are excellent.
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
  • You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.


More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers