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Virtual Call Center Agent Jobs in Virginia (NOW HIRING)

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

PeopleShare

Licensed Insurance Agent

Richmond, VA · On-site

$43K - $65K/yr

We have openings for claims managers, Insurance agents, call center, call center agent, sales, sales calls, Insurance sales, Insurance customer service, Customer Service, Property and casualty ...

Aspen Dental

Bilingual Scheduling Center Agent

VA

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

Call Agents perform the call center supported registration process, provide applicable referrals ... The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work ...

Ashley

Call Center Manager

Fredericksburg, VA

Monitor call center activity, including agent availability, hold times, escalations, and scheduling * Ensure adequate phone coverage by managing breaks, lunches, and schedule adjustments * Handle ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... Assign and maintain agent skill groups and routing configurations. * Generate and analyze daily ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Assign and maintain agent skill groups and routing configurations. * Generate and analyze daily ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Virginia

Virtual Call Center Agent information

See Virginia salary details

$10

$17

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual call center agent in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Virginia?

The most popular types of Call Center Agent jobs in Virginia are:

What are popular job titles related to Virtual Call Center Agent jobs in Virginia?

For Virtual Call Center Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Virginia look for?

The top searched job categories for Virtual Call Center Agent jobs in Virginia are:

What cities in Virginia are hiring for Virtual Call Center Agent jobs?

Cities in Virginia with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,503 per year, or $17.1 per hour.

Call Center Agent - Martinsville

YoungWilliams Child Support Services

Martinsville, VA • On-site

$16/hr

Other

PTO

Re-posted 2 days ago

Job description

Customer Service Representative/Call Center Agent

***Earn up to $16 per hour – Bonus Opportunities paid Biweekly***

***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available***

***Full time, Monday – Friday, Day shift***

Summary of Position

The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.

Essential Job Requirements

  • Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
  • Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
  • Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
  • Regular and timely attendance.
  • Other duties as assigned.

Required Education

A high school diploma or equivalent required. A degree or certificate in a related field preferred

Required Experience

Call center experience preferred. Computer experience and typing proficiency required.

YoungWilliams is an equal opportunity employer.

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