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Virtual Call Center Agent Jobs in Virginia (NOW HIRING)

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide ...

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VAAre you a night owl ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Overnight Call Center Agents ...

Ruby Receptionists

Call Center Agent

Chesapeake, VA · On-site

$19 - $21/hr

Part-Time Call Center AgentAt Ruby, we provide the friendly, professional support businesses rely ... As a Virtual receptionist, you will help create positive first impressions and meaningful ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Career Dubai

Call Centre Agent

Richmond, VA · On-site

$14.75 - $19.50/hr

At least 1 year of experience in a Contact Centre (preferred) * Excellent communication & problem ... A strong work ethic & results-driven mindset Your Role as a Customer Service Agent: * Assist ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

PeopleShare

Licensed Insurance Agent

Chesterfield, VA

$20 - $25/hr

We have openings for claims managers, Insurance agents, call center, call center agent, sales, sales calls, Insurance sales, Insurance customer service, Insurance customer service, Customer Service ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Virginia

Virtual Call Center Agent information

See Virginia salary details

$10

$17

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Virginia? The most popular types of Call Center Agent jobs in Virginia are:
What are popular job titles related to Virtual Call Center Agent jobs in Virginia? For Virtual Call Center Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Virginia look for? The top searched job categories for Virtual Call Center Agent jobs in Virginia are:
What cities in Virginia are hiring for Virtual Call Center Agent jobs? Cities in Virginia with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,503 per year, or $17.1 per hour.

Call Center Agent

Massanutten Resort

Mcgaheysville, VA • On-site

$12.77/hr

Other

Posted 4 days ago

Massanutten Resort rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Massanutten Resort Call Center Agent

The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required:

  • Customer service
  • Problem-solving
  • General computer skills

Preferred:

  • Prior customer service/guest relations experience and previous hotel/resort work experience
  • Knowledge of local area and attractions

Job-Type: Part-Time

Typical Schedule:

Days:

  • Days vary from week to week, including weekends

Hours:

  • Varied hours
  • 16 to 32 hours a week

Compensation:

  • Pay: $12.77/Hour

Applications accepted until 2:00 PM on Monday, August 31.

What Massanutten Resort employees say

Pay

Hours and flexibility

Workplace

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