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Restaurant Call Center Jobs in Virginia (NOW HIRING)

MTM

Service Coordinator

Richmond, VA · On-site

$19.50 - $24.75/hr

Call Center Representative Job Summary We are seeking a dedicated and enthusiastic Call Center ... Past customer service experience (retail, restaurants, etc) would also be helpful. Duties * Respond ...

MTM LLC

Service Coordinator

Richmond, VA · On-site

$50K - $60K/yr

Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team ... Past customer service experience (retail, restaurants, etc) would also be helpful. Duties * Respond ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

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Restaurant Call Center information

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$10

$17

$24

How much do restaurant call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for restaurant call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a restaurant call center?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a restaurant call center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

How to get hired in a restaurant call center?

To get hired in a restaurant call center, candidates should have strong communication skills, customer service experience, and familiarity with phone systems or CRM software. A high school diploma or equivalent is typically required, and some positions may require training or certification. Demonstrating reliability, a positive attitude, and the ability to handle high-pressure situations can improve chances of employment.

What are the key skills and qualifications needed to thrive in the restaurant call center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

What are the most commonly searched types of Restaurant Call Center jobs in Virginia? The most popular types of Restaurant Call Center jobs in Virginia are:
What are popular job titles related to Restaurant Call Center jobs in Virginia? For Restaurant Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Restaurant Call Center jobs in Virginia look for? The top searched job categories for Restaurant Call Center jobs in Virginia are:
Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Automotive Upgrade Specialist

Sheehy Auto

Fredericksburg, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Upgrade Specialist

Sheehy Toyota of Fredericksburg is looking for an Upgrade Specialist to join our team. As the Upgrade Specialist you will primarily be working with customers in the service lane scanning vehicles and utilizing various tools to help assist our Acquisitions Team. You will work with customers who may be interested in converting or upgrading their current vehicle by documenting vehicle information, taking photographs of their current vehicle and customer following up on all outstanding cash offers presented by the acquisitions team. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication, teamwork, customer service, and results focus.

Responsibilities

  • Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
  • Work with the Used Car Manager to identify current vehicle needs
  • Use strong decision-making and active listening skills to think progressively about customer needs and service
  • Meet and greet customers in the service drive to take photographs of their current vehicle in order to present cash offers
  • Daily contact with our existing Customers through Phone, email, and in-person interaction; ongoing follow-up with customers
  • Use friendly, no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
  • Be a liaison to customers while their car is being serviced
  • Meet with the management team regarding objectives, planned activities, reviews, and analysis
  • Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow-up skills

Requirements

  • Customer service such as retail, restaurant, call center setting, etc., is preferred but not required (Sales experience helpful)
  • Ability to learn data mining tools and software (eLeads experience a plus!)
  • Strong customer service, organizational, relationship building, and time management skills
  • Excellent verbal and written communication skills
  • Outgoing personality with expertise in developing relationships
  • Driven, competitive, and willing to work in a team environment
  • Must be authorized to work in the USA
  • Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
  • Must have a valid driver's license

We don't take a "one-size-fits-all" approach when it comes to our employees Benefits. Our programs are designed to improve your life at work and at home.

  • Full-Time, Hourly Wages, Paid Bi-weekly
  • Health, Vision, and Dental Insurance
  • Start earning PTO on your 1st day of employment
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) and profit sharing

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.

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