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Restaurant Call Center Jobs in Virginia (NOW HIRING)

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ... Employee discounts through our perks program to your favorite restaurants, entertainment venues and ...

Allied Universal

Command Center Operator

Alexandria, VA

$32.58/hr

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ... Employee discounts through our perks program to your favorite restaurants, entertainment venues and ...

New

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ... Employee discounts through our perks program to your favorite restaurants, entertainment venues and ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ... Employee discounts through our perks program to your favorite restaurants, entertainment venues and ...

MTM

Service Coordinator

Richmond, VA · On-site

$19.50 - $24.75/hr

Call Center Representative Job Summary We are seeking a dedicated and enthusiastic Call Center ... Past customer service experience (retail, restaurants, etc) would also be helpful. Duties * Respond ...

MTM LLC

Service Coordinator

Richmond, VA · On-site

$50K - $60K/yr

Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team ... Past customer service experience (retail, restaurants, etc) would also be helpful. Duties * Respond ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

Birdwood Mansion

Residence Host

Charlottesville, VA · On-site

$14 - $18.50/hr

... Guest Experience Call Center, Sales and culinary team members. * Handle guests incoming and ... Requirements: * 2 years of hotel and restaurant experience. * Able to communicate written and ...

Boar's Head Resort

Residence Host

Charlottesville, VA · On-site

$21.50/hr

... Guest Experience Call Center, Sales and culinary team members. * Handle guests incoming and ... Requirements * 2 years of hotel and restaurant experience. * Able to communicate written and spoken ...

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Restaurant Call Center information

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$10

$17

$24

How much do restaurant call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for restaurant call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a restaurant call center?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a restaurant call center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

What are the key skills and qualifications needed to thrive in the restaurant call center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

Can I get a restaurant call center job with no experience?

Restaurant call center jobs often do not require prior experience, as training is typically provided on the job. Strong communication skills, a friendly attitude, and basic computer knowledge are usually sufficient for entry-level positions. Employers may also look for reliability and the ability to handle customer inquiries effectively.

What are the most commonly searched types of Restaurant Call Center jobs in Virginia?

The most popular types of Restaurant Call Center jobs in Virginia are:

What are popular job titles related to Restaurant Call Center jobs in Virginia?

For Restaurant Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Restaurant Call Center jobs in Virginia look for?

The top searched job categories for Restaurant Call Center jobs in Virginia are:

Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Command Center Operator

Allied Universal

Alexandria, VA • On-site

$32.58/hr

Full-time

Medical, Retirement

Posted 4 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,578 frontline employees who took The Breakroom Quiz

78th of 117 rated security

Job description

Overview

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Part time weekend openings

Located in Alexandria, Va

Must have 2 years of security command center experience

Must be available to work weekends

Must have an active Virginia DCJS Security License

Pay: $32.58 an hour

Active VA DCJS License required

RESPONSIBILITIES:

  • Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
  • Monitor and respond to incoming calls, alarms, and operational communications
  • Serve as a liaison between field personnel, supervisors, and management
  • Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Provide guidance to security personnel during routine and emergency situations
  • Maintain confidentiality of employee, client, and operational information
  • Handle (without delay) complaints and unusual/critical event information
  • Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
  • Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
  • Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

  • High School diploma or equivalent
  • Minimum one (1) year experience in scheduling or operations support
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to remain calm, professional, and solution-focused under pressure
  • Proficiency with Microsoft Office applications
  • High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:

  • Health insurance and 401k plans for full-time positions
  • Schedules that fit with your personal life goals
  • Ongoing paid training programs and career growth opportunities
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1659113Employment Type: FULL_TIME

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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