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Amazon Call Center Jobs in Virginia (NOW HIRING)

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VA Are you a night owl ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Overnight Call Center Agents ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

Ruby Receptionists

Call Center Agent

Chesapeake, VA · On-site

$19 - $21/hr

Part-Time Call Center Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual receptionist, you will help create positive first impressions and ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

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How much do amazon call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for amazon call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What are popular job titles related to Amazon Call Center jobs in Virginia? For Amazon Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon Call Center jobs in Virginia look for? The top searched job categories for Amazon Call Center jobs in Virginia are:
What cities in Virginia are hiring for Amazon Call Center jobs? Cities in Virginia with the most Amazon Call Center job openings:
Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Virginia as of July 2026, with employment types broken down into 17% Locum Tenens, 75% Full Time, 5% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Specialist

Pulmonary Associates of Richmond, Inc.

Richmond, VA • On-site

$16.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.


The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.

This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.

Pay: $16.50-$18.50 an hour based on experience

Job responsibilities for the Call Center Specialist:

  • Answer incoming calls promptly and while demonstrating excellent customer service skills.
  • Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
  • Schedule patient appointments for pulmonary and sleep
  • Obtain and enter accurate demographic information into Allscripts.
  • Schedule appointment according to current policies
  • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
  • Disseminate patient questions and refills requests via EMR to the MA/provider.
  • Provide basic information, guidance, and instructions to callers.
  • Distribute consultations and enter MD Coder.
  • Complete appointment requests are made online.
  • Gather patient records for local hospital systems (Bon Secours and HCA)
  • Assist with patient rescheduling as needed.
  • Assist with EMR indexing of incoming documents when/if needed.
  • Assist with EMR output queue when/if needed.
  • Assist with scheduling faxed and electronic new patient referrals.
  • Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
  • Adhere to HIPAA policies and procedures to protect patient privacy and security.
  • Perform other duties as assigned by provider, supervisor, or member of Administration.


Qualifications for the Call Center Specialist:

Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.


Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical Illness
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • WEEKLY PAY and more!

Physical / Mental Demands:

  • Sitting for long periods of time as well as occasional standing and walking.
  • Manual dexterity for using a computer keyboard and office machines.
  • Ability to view computer screens for long periods.
  • Occasional stress related to workload and physician / patient demands.


Pulmonary Associates of Richmond is an Equal Opportunity Employer.


Apply