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Amazon Call Center Jobs in Virginia (NOW HIRING)

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Must have the ability to handle a high level of responsibility and effectively handle high call and ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

New

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and ...

KSI Collision Parts

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Prior experience in customer service or call center environment preferred. * Excellent communication skills and ability to provide exceptional customer service. * Bilingual in Spanish is a huge plus.

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

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How much do amazon call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for amazon call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Virginia?

For Amazon Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Virginia look for?

The top searched job categories for Amazon Call Center jobs in Virginia are:

What cities in Virginia are hiring for Amazon Call Center jobs?

Cities in Virginia with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Representative

Belcan

Sterling, VA • On-site

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Job Summary:
NHTSA Hotline Support
Job Duties:
Key Responsibilities:
  • Handle incoming ACD calls in English and Spanish.
  • Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration.
  • Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database.
  • Data entry of consumer inquiries and requests into a proprietary ticketing system.
Required Qualifications:
  • Strong computer and data entry skills
  • Strong analytical ability to resolve complex customer inquiries.
  • Excellent verbal and written communications.
  • Excellent interpersonal skills to effectively interface with all levels of staff, clients, and customers.
  • Ability to multi-task. Ability and experience in performing research.
  • Ability to demonstrate superior organizational skills by keeping files and work areas organized.
  • Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
  • Demonstrate a strong work ethic.
  • Government contract experience a plus.
  • Must be able to must obtain and maintain Public Trust security clearance.
  • Must be a US Citizen Experience 2-3 years Contact Center Customer Service
  • Education: High School Diploma/ some college work preferred
  • Shift information; May vary as needed.
Preferred Qualifications & Skills:
  • Background Check
  • Security Clearance

Compensation:
We provide a competitive pay and benefits package. This position is offering a salary range of $18.50 per hour. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
www.belcan.com
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Belcan logo

About Belcan

Sourced by ZipRecruiter

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1958

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