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Work From Home Online Inbound Call Center Jobs in Virginia

IQVIA

Work from Home

Norfolk, VA · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ...

IQVIA

Work from Home

Virginia Beach, VA · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ...

IQVIA

Work from Home

Richmond, VA · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ...

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All JobsOnline Inbound Call Center JobsWork From Home Online Inbound Call Center JobsWork From Home Online Inbound Call Center Jobs in Virginia

Work From Home Online Inbound Call Center information

What is the difference between Work From Home Online Inbound Call Center vs Work From Home Customer Service Representative?

FeatureWork From Home Online Inbound Call CenterWork From Home Customer Service Representative
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Work EnvironmentHome office, call center softwareHome office, customer management systems
Industry UsageTelecommunications, retail, tech companiesRetail, healthcare, finance
Job FocusHandling inbound calls, providing product/service infoAssisting customers, resolving issues

Both roles involve working from home and require strong communication skills. The main difference is that Work From Home Online Inbound Call Center positions typically focus on handling inbound calls for specific companies, often within call centers, while Work From Home Customer Service Representatives may handle a broader range of customer inquiries across various industries. Understanding these distinctions can help you choose the role that best fits your skills and career goals.

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For Work From Home Online Inbound Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Work From Home Online Inbound Call Center jobs in Virginia look for?

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What cities in Virginia are hiring for Work From Home Online Inbound Call Center jobs?

Cities in Virginia with the most Work From Home Online Inbound Call Center job openings:

Work From Home Online Inbound Call Center jobs near you
Infographic showing various Work From Home Online Inbound Call Center job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Inbound Call Center Representative

IronMountain Solutions

Chesapeake, VA • Remote

$16/hr

Full-time

Re-posted 9 days ago

Job description

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. 

Job Responsibilities: 

  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:

  • 3+ years of experience in a call center 
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply