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2Nd Shift Call Center Jobs in Virginia (NOW HIRING)

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Training is generally conducted during traditional first shift/business hours and takes ...

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ... Shift information; May vary as needed. Preferred Qualifications & Skills: * Background Check

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2Nd Shift Call Center information

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How much do 2nd shift call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 2nd shift call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to 2Nd Shift Call Center jobs in Virginia?

For 2Nd Shift Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 2Nd Shift Call Center jobs in Virginia look for?

The top searched job categories for 2Nd Shift Call Center jobs in Virginia are:

What cities in Virginia are hiring for 2Nd Shift Call Center jobs?

Cities in Virginia with the most 2Nd Shift Call Center job openings:

2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 3% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Operations / Shift Lead

STRUCTION SOLUTIONS

Quantico, VA • On-site

Other

Re-posted 2 days ago

Job description

Call Center Operations Supervisor

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

The Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. The Supervisor ensures CCRs and related support staff meet operational standards and provides immediate coaching when performance, documentation, or service quality issues arise.

Key responsibilities include:

  • Supervise CCRs and/or outreach personnel during assigned shifts.
  • Maintain live-answer discipline, call coverage, escalation, and queue awareness.
  • Monitor call handling, documentation quality, outreach attempts, and social media engagement timeliness.
  • Support daily shift handoff, staffing coverage, schedule adherence, and absence replacement.
  • Review call records and support QA sampling, coaching, and corrective action.
  • Escalate urgent or high-risk situations under mandatory reporting and program protocols.
  • Support monthly metrics collection and performance reporting by location and FTE.

Minimum qualifications include:

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • At least three years of call center, customer service, veteran support, case management, or contact center operations experience.
  • At least one year of supervisory, team lead, shift lead, or quality oversight experience.
  • Experience using CRM, case management, call management, or Microsoft 365 collaboration tools.
  • U.S. work authorization required; U.S. citizenship may be required for Government system access.
  • Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.
  • Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
  • Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
  • Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred qualifications include:

  • Military, veteran, military spouse, or Marine Corps culture experience.
  • Experience in 24/7 operations, healthcare access, crisis support, veteran benefits, military family programs, or Government contract environments.
  • Knowledge of HIPAA, Privacy Act, PII, CUI, or DoD information security requirements.

Location:

  • Contractor Facility, Government Facility, Hybrid

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