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2Nd Shift Call Center Jobs (NOW HIRING)

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

2nd Shift Call Center Representative Are you a people person who loves connecting with others and helping them solve problems? We're looking for a 2nd Shift Call Center Representative to join our ...

Scout Exchange

Call Center Banker - 2nd Shift

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Job Title - Call Center Banker - 2nd Shift Location - Jacksonville, FL | Onsite Permanent | Banking / Loans This job is responsible for connecting clients with the breadth of solutions that the bank ...

Refloor

Scheduling Coordinator

Troy, MI · On-site

$16.75 - $21/hr

2nd Shift Call Center Lead Coordinator Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a 2nd Shift Call ...

Savard Labor

Call Center Rep

Cincinnati, OH · On-site

$650/wk

Call Center Rep CALL CENTER REPRESENTATIVE $650+ WEEKLY Join Savard Personnel Group - where your ... 2nd shift 2p-1030p3p-1130p4p-1230a 3rd shift 11p-730a12a-830a Duration: PERM

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required About the Role: * The Call Center Representative is an integral member of the Admissions team, functioning ...

New

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving ...

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

Travel Incorporated

3rd Shift - Call Center Representative

$15.75 - $20.50/hr

Previous client service or call center experience is a plus, but not required * High school diploma ... Third shift with start times between 9:00 PM and 12:30 AM ET * Annual travel to our Duluth office 2 ...

New

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   About the Role:    * The Call Center Representative is an integral member of the Admissions ...

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2Nd Shift Call Center information

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How much do 2nd shift call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 2nd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

More about 2Nd Shift Call Center jobs
What cities are hiring for 2Nd Shift Call Center jobs? Cities with the most 2Nd Shift Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
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What job categories do people searching 2Nd Shift Call Center jobs look for? The top searched job categories for 2Nd Shift Call Center jobs are:
2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Refloor

Troy, MI • On-site

$15 - $18.75/hr

Other

Posted 6 days ago

Job description

2nd Shift Call Center Representative

Are you a people person who loves connecting with others and helping them solve problems? We're looking for a 2nd Shift Call Center Representative to join our team and be the friendly voice on the other end of the line for our customers. If you enjoy working in a fast-paced environment, have great communication skills, and are passionate about delivering top-notch service, we'd love to hear from you!

In this role, you'll play a key part in setting appointments and ensuring our customers have a positive experience from start to finish. If you're ready to make a difference and help our sales team succeed, this is the job for you!

What You'll Be Doing

  • Making outbound and taking inbound calls with a smile and positive attitude
  • Setting up appointments between interested prospects and our sales reps
  • Answering customer questions, offering solutions, and providing the best service possible
  • Entering call details and outcomes into our CRM system
  • Helping our team hit goals by identifying and qualifying leads
  • Resolving customer concerns with empathy and professionalism
  • Meeting or exceeding personal and team sales goals
  • Connecting customers to the right department when needed

What We're Looking For

  • A friendly, energetic attitude with a love for making phone calls
  • Someone who can learn quickly and grasp product and service information
  • Coachable and open to training and feedback
  • Comfortable using computers and basic software
  • Great communication skills and the ability to engage with a wide variety of people
  • A strong work ethic, dependable, and driven to meet goals
  • Previous call center or sales experience is a plus but not required
  • Able to work a rotating schedule of 12:00pm - 8:00pm and 10:00am - 6:00pm.

What You'll Love About Working With Us

  • A positive, team-oriented environment where we work hard and have fun!
  • Opportunities for growth and development—learn new skills and advance in your career
  • Competitive pay with performance-based incentives
  • Ongoing support and training to help you succeed
  • Be part of a company that values customer satisfaction and team collaboration

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first. If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Apply