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2Nd Shift Call Center Jobs in Arizona (NOW HIRING)

XceedSearch.com

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Call Center Manager

Scottsdale, AZ · On-site

$70K - $98K/yr

... shift. · Experience supporting or administering CCaaS, telephony, call center, or workforce ... management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems ...

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Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Contract Duration: 12 months (Contract to Hire) Pay Rate: $18-$22 Shift Hours * Sun - Thurs; 4:00 ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... Maintain satisfactory attendance, is punctual and works full scheduled shift * Demonstrates ...

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

... second goal is to acquire new business for the dealership. Our main objective is to provide an ... Maintain a call average of 125 calls a day. (Inbound, Outbound, Texting Appts, Email Appts)

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Macpie LLC

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

... second goal is to acquire new business for the dealership. Our main objective is to provide an ... Maintain a call average of 125 calls a day. (Inbound, Outbound, Texting Appts, Email Appts)

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Field incoming calls in a timely manner throughout shift * Identify customer questions, complaints ... Collaborate with call center team members, sales team members, and other company departments to ...

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2Nd Shift Call Center information

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How much do 2nd shift call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for 2nd shift call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Arizona?

The most popular types of Call Center jobs in Arizona are:

What are popular job titles related to 2Nd Shift Call Center jobs in Arizona?

For 2Nd Shift Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching 2Nd Shift Call Center jobs in Arizona look for?

The top searched job categories for 2Nd Shift Call Center jobs in Arizona are:

What cities in Arizona are hiring for 2Nd Shift Call Center jobs?

Cities in Arizona with the most 2Nd Shift Call Center job openings:

2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 4% Contract, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Call Center Manager

XceedSearch.com

Scottsdale, AZ • On-site

$70K - $98K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

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Job description

Claims Specialist (CCaaS & Workforce Management)

Location: Scottsdale, AZ | Work Schedule: Hybrid schedule: 4 days onsite / 1 day remote | Department: Claims

About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused Claims Specialist to support our contact center operations, CCaaS technology, workforce management, and Claims Department performance. This role plays a key part in helping the team meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

What You’ll Do

·         Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.

·         Maintain accurate schedules, staffing plans, and workforce updates to support Claims Department service level goals.

·         Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.

·         Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.

·         Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.

·         Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.

·         Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.

·         Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.

What We’re Looking For

·         3 - 5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.

·         Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.

·         Must have forecasting accuracy experience: Ability to predict call and chat volumes and convert those metrics into precise staffing requirements.

·         Must have real-time execution experience: Ability to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operational coverage needs shift.

·         Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.

·         Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.

·         Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.

·         Strong communication, organization, documentation, follow-up, and problem-solving skills.

·         Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.

Education

·         High school diploma or equivalent required.

·         Associate or bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred.

Company Description

Insurance Company