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Call Center Manager Jobs in Arizona (NOW HIRING)

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align. * Solve ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

C2 Tactical

Call Center Agent

Phoenix, AZ

$15 - $19.75/hr

... into customer management system for classes and other offerings. Responsibilities and Duties ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

TEKsystems

Call Center Representative

Tempe, AZ · On-site

$21/hr

Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day ... Minimum 1 year of recent call center experience within the last 2-3 years. * Strong customer ...

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Call Center Manager information

See Arizona salary details

$27.5K

$59.5K

$102K

How much do call center manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center manager in Arizona is $59,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Arizona?

The most popular types of Call Center jobs in Arizona are:

What are popular job titles related to Call Center Manager jobs in Arizona?

For Call Center Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Arizona look for?

The top searched job categories for Call Center Manager jobs in Arizona are:

What cities in Arizona are hiring for Call Center Manager jobs?

Cities in Arizona with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,486 per year, or $28.6 per hour.

Call Center Manager

Air Control AZ

Lake Havasu City, AZ • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Here's the honest pitch: we're a growing home service company, and the call center is one of the most important seats in the building. We're looking for a leader who knows how to take a team that cares about doing good work and help them perform at the next level.
If that sounds like the kind of role you've been waiting for, keep reading.
What You'll Actually Do
Forget the standard job description bullets. Here's the real shape of the role:
  • Lead, coach, and inspire a team of CSRs to consistently hit booking, conversion, and sales targets. The numbers matter, and you'll be the one driving the team toward them.
  • Build the culture. The call center is the front door of our business. Customers form their first impression of us on a phone call, and your team sets that tone every day. You'll build a culture of ownership, urgency, and real customer care.
  • Coach for excellence. Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you should be measurably better six months after you start than they are today.
  • Drive inbound and outbound strategy. Build the playbooks, refine the scripts, evolve the booking process, and find new ways to convert more calls into booked appointments.
  • Partner across the company. The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align.
  • Solve problems fast. Customer issues, staffing gaps, workflow breakdowns, scheduling crunches. You'll be the one keeping the wheels on while also fixing the road.
  • Tell the story with data. You'll know your KPIs cold, present them to leadership regularly, and translate the numbers into a clear narrative of what's working, what's not, and what's changing.
  • Plan ahead. Anticipate seasonal spikes, demand surges, and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are
We're looking for a specific kind of leader. If most of this sounds like you, we should talk:
  • You've led a team before - and you loved it. Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You know what it takes to get the most out of a team day after day.
  • You've got a track record of results. You can point to specific numbers that got better because you were in the seat - booking rates, conversion rates, abandon rates, customer satisfaction. Whatever it was, you moved it.
  • You build people. You see coaching as one of the most important parts of the job, not a chore. If your CSRs say they grew because of you, you've done it right.
  • You're a self-starter with a 'figure it out' attitude. You're comfortable in the gray, you don't wait around for someone to hand you a playbook, and you move fast when something needs solving.
  • You communicate well - with everyone. You can connect with a frustrated customer, coach a struggling CSR, and present a performance report to leadership with equal confidence.
  • You're organized and detail-oriented. You can juggle multiple priorities in a fast-paced environment without dropping the ball.
  • You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ServiceTitan and AI.

What You Get
  • $80,000-$110,000 DOE.
  • Top performers here are among the highest paid in Mohave County.
  • Company-paid health insurance and short-term disability.
  • Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
  • 401(k) plan with company match.
  • Paid time off and paid holidays.
  • Ongoing training and development.
  • A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
  • Lake Havasu City living - boating, sunshine, no traffic, and a real community.

Equal Opportunity Employer/E-Verify Employer

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