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Vp Call Center Operations Jobs in Arizona (NOW HIRING)

Verde Clean

VP of Operations

Phoenix, AZ · On-site

$130K/yr

... call the Verde Vibes. It's how we support one another, serve our customers, and continue raising ... We're looking for an exceptional Vice President of Operations to help lead our next stage of growth.

New

Verde Clean

VP of Operations

Phoenix, AZ

... we proudly call the Verde Vibes . It's how we support one another, serve our customers, and ... What You'll Do As our Vice President of Operations , you'll serve as Verde's senior field ...

New

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center. Key Responsibilities ...

Verde Clean

VP of Operations

Phoenix, AZ · On-site

$130K/yr

Vice President of Operations Lead the People Who Deliver Excellence. At Verde, we believe cleaner ... we proudly call the Verde Vibes . It's how we support one another, serve our customers, and ...

Bristol Hospice

Area VP Clinical Operations

Tucson, AZ · On-site

$150 - $160/hr

AnyAs the Bristol Hospice Area VP of Clinical Operations, you will work closely with the Regional VP Clinical Operations and/or Chief Clinical Officer to lead strategic initiatives towards strength ...

YMCA

Vice President Of Operations

Phoenix, AZ · On-site

$105K - $132K/yr

The Vice President of Operations provides strategic leadership and operational oversight for multiple YMCA branches and assigned program areas while serving as the Executive Director of the Southwest ...

Bristol-Hospice

Area VP Clinical Operations

Tucson, AZ · On-site

$180 - $240/hr

As the Bristol Hospice Area VP of Clinical Operations, you will work closely with the Regional VP Clinical Operations and/or Chief Clinical Officer to lead strategic initiatives towards strengthening ...

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

$180 - $240/hr

This leader will build and run a new onshore operations center in Phoenix while managing an ... The VP must execute that transition while protecting quality, service levels, and client ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Arizona

Vp Call Center Operations information

See Arizona salary details

$63.8K

$145.2K

$246K

How much do vp call center operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for vp call center operations in Arizona is $145,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $172,400.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Arizona? The most popular types of Call Center Operations jobs in Arizona are:
What are popular job titles related to Vp Call Center Operations jobs in Arizona? For Vp Call Center Operations jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Vp Call Center Operations jobs in Arizona look for? The top searched job categories for Vp Call Center Operations jobs in Arizona are:
What cities in Arizona are hiring for Vp Call Center Operations jobs? Cities in Arizona with the most Vp Call Center Operations job openings:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Arizona as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $145,169 per year, or $69.8 per hour.

Vice President, Operations

Insignia Event Services

Glendale, AZ • On-site

Full-time

Posted 4 days ago

Job description

Position: Vice President, Operations (AGM)
Location: Glendale, AZ
Reports to: General Manager
Classification: Full Time - Salary - Exempt
Who We Are Insignia Event Services is a leading event solutions provider, affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.
Job Summary:
The Vice President, Operations / Assistant General Manager is responsible for leading the operational strategy, financial performance, and day-to-day execution of Insignia Event Services. As the organization's second-ranking operational executive, this role provides direct leadership for the Operations, Parking, and Facilities teams while partnering with the General Manager to drive business growth, operational excellence, and exceptional client and guest experiences across all venues.
The Vice President is accountable for strategic planning, budget management, expense control, operational readiness, event execution, workforce leadership, vendor management, and continuous process improvement. This position also provides executive oversight of capital improvement projects and facility investments, ensuring operational needs, project timelines, and organizational objectives are effectively aligned. Through strong leadership, fiscal discipline, and stakeholder engagement, the Vice President helps position Insignia Event Services for long-term growth and success.
Primary Job Duties:
  • Provide strategic leadership and operational oversight for all Insignia Event Services venues, including Sportsman's Park, the Great Lawn, and other owned or managed properties.
  • Develop and execute event programming, venue utilization, and event acquisition strategies that drive revenue growth and maximize asset utilization.
  • Lead and support sales, community engagement, and business development efforts through relationship-building with promoters, clients, partners, and industry stakeholders at the local, regional, and national levels.
  • Direct the Operations, Parking, and Facilities teams, ensuring alignment with organizational goals, service standards, and operational excellence.
  • Recruit, develop, mentor, and evaluate management and supervisory staff; establish clear performance expectations and accountability measures.
  • Oversee day-to-day venue operations, ensuring safe, efficient, and consistent execution of all events, programs, and facility activities.
  • Establish, implement, and continuously improve operational policies, procedures, and service standards to enhance safety, efficiency, guest experience, and event quality.
  • Provide executive oversight for event logistics, including venue setup, parking operations, traffic flow, perimeter management, directional signage, and client-specific operational requirements.
  • Lead post-event operational and financial reviews, utilizing performance data and stakeholder feedback to identify opportunities for continuous improvement.
  • Develop, manage, and maintain departmental operating budgets, forecasts, and staffing plans while ensuring fiscal responsibility and achievement of financial objectives.
  • Drive expense management initiatives and cost-control strategies, balancing operational needs with organizational financial goals.
  • Identify and evaluate opportunities for new revenue streams, operational efficiencies, and business growth.
  • Oversee vendor procurement, contract negotiation, and vendor performance management to ensure quality service delivery and favorable business terms.
  • Serve as the executive lead for capital improvement and facility enhancement projects, coordinating internal stakeholders, contractors, consultants, and vendors to ensure successful project execution.
  • Ensure compliance with all applicable federal, state, local, and organizational regulations, policies, and safety requirements.
  • Prepare and maintain operational, financial, and regulatory reports for venue ownership, management, stakeholders, and government agencies.
  • Foster strong client and stakeholder relationships and serve as the primary operational representative in the General Manager's absence.
  • Respond to and resolve escalated client, tenant, and guest service issues in a timely and professional manner.
  • Perform other duties and responsibilities as assigned.

Qualifications/Requirements:
  • Bachelor's Degree in a related field or equivalent relevant experience in operations, entertainment, communications, and/or business administration
  • 10+ years of related work experience in sports, entertainment, large-scale events, or strategic financial planning
  • Proven success leading teams, developing talent, and driving organizational performance.
  • Strong experience managing budgets, forecasts, expense controls, and financial reporting.
  • Demonstrated ability to negotiate and manage vendor, supplier, and service contracts.
  • Experience overseeing venue, facility, parking, or large-scale event operations.
  • Knowledge of capital improvement, facility enhancement, or construction project coordination preferred.
  • Strong project management, organizational, and decision-making skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication, relationship-building, and conflict resolution skills with the ability to collaborate across all levels of an organization.
  • Proficient in Microsoft Office Suite; experience with Asana, Salesforce, and other business management platforms preferred.
  • Experience fostering a positive, collaborative, and high-performing workplace culture.
  • Availability to work evenings, weekends, holidays, and event days as business needs require.
  • Ability to stand and move throughout large venue environments for extended periods, lift up to 50 pounds, and work indoors and outdoors in varying weather and noise conditions.

All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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