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Vp Call Center Operations Jobs in Arizona (NOW HIRING)

Valenz Health

VP, Bill Review Operations

Phoenix, AZ · On-site +1

As the VP, Bill Review Operations, you will lead the Bill Review Services organization, setting operational priorities and ensuring successful execution of business objectives in partnership with the ...

CVS Health

VP, Clinical Operations

Scottsdale, AZ · On-site

The Vice President, Clinical Operations is a transformative operations leader responsible for providing strategic leadership, clinical oversight, and executing enterprise strategy across a dynamic ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Arizona

Vp Call Center Operations information

See Arizona salary details

$63.8K

$145.2K

$246K

How much do vp call center operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for vp call center operations in Arizona is $145,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $172,400.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Arizona?

The most popular types of Call Center Operations jobs in Arizona are:

What are popular job titles related to Vp Call Center Operations jobs in Arizona?

For Vp Call Center Operations jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Arizona look for?

The top searched job categories for Vp Call Center Operations jobs in Arizona are:

What cities in Arizona are hiring for Vp Call Center Operations jobs?

Cities in Arizona with the most Vp Call Center Operations job openings:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $145,169 per year, or $69.8 per hour.

[9763] VP of Finance

Full Spectrum Search Group

Phoenix, AZ • On-site

Full-time

Posted 13 days ago

Job description

VP of Finance
Skilled Nursing / Post-Acute | Phoenix, AZ
Full Spectrum Search Group is a full-service healthcare recruiting agency specializing in post-acute leadership and healthcare administration, serving skilled nursing, senior living, home health, hospice, home care, and the providers and technologies that support the post-acute space. We are representing one of the largest and most respected post-acute operators in the country for a VP of Finance role based in Phoenix, AZ. supporting a Arizona portfolio.
If you have built your career in multi-site healthcare finance and you are looking for a seat with "regional CFO" type role and room to build, this may be worth your time.
Four Uniques
- "Regional CFO" scope of responsibility.
- This is a growth seat. The VP is charged with growing the Arizona accounting and finance bench and building the infrastructure to keep up with an expanding footprint.
- Right-hand position to market leadership: this VP is the senior financial voice to operational leadership across the entire Arizona portfolio, with direct visibility to executive decision-making.
- A platform known nationally for their financial and clinical outcomes and widely recognized as one of the most prestigious operators in the country.
Interested?
Text or call: 214-774-2924
Email: jobs@fullspecstaff.com
Key Responsibilities
- Act as the finance seat operators actually call. You sit shoulder to shoulder with market and facility leadership across Arizona, connecting the numbers to the decisions in front of them and the care being delivered in the buildings
- Own the day-to-day accounting function inside the Phoenix service center, close cycle through year end, in line with GAAP and company standards
- Keep the balance sheet clean and the reconciliations tight, with an internal control environment that holds up under scrutiny
- Grow and develop the Phoenix-based accounting and finance team, and build processes that scale as the portfolio does
- Own the forecast, define the metrics that matter, and drive multi-year planning for the Arizona portfolio
- Build reporting and dashboards that show operators how reimbursement is moving, where labor is trending, what is actually driving performance, etc.
- Build the financial models behind acquisitions, hospital partnerships, integrations, and other growth plays across Arizona.
- Serve as the finance face to hospital district partners, external auditors, regulatory agencies, and consultants
- Keep the portfolio audit ready and current with state and federal healthcare and reimbursement requirements
- Push automation and standardization across the finance organization, and partner with the sister service centers to keep it consistent
Qualifications
- 10+ years leading finance and accounting, including real time in senior-level operational finance
- Direct, operator-side experience inside a healthcare organization is required
- Multi-site healthcare operator experience preferred
- SNF or broader post-acute finance experience strongly preferred; other healthcare multi-site finance experience will be considered
- Demonstrated ability to explain financial concepts to operators who do not live in the numbers
- Experience building or materially growing an accounting or finance team preferred
- Comfort in a fast-paced, entrepreneurial, growth-oriented environment
- Bachelor's degree in accounting or finance
- CPA preferred
- Advanced Excel skills required
- Workday Financials is a plus
- Hospital district relationship experience a plus
- Must be based in or willing to relocate to Phoenix, AZ. This is a fully onsite role with occasional travel
- Pre-employment criminal background screening required
About Full Spectrum:
Full Spectrum Search Group builds leadership and management teams for the country's most prominent post-acute operators.
Ready to learn more?
Text or call Max McNamara: 214-774-2924
Email: jobs@fullspecstaff.com
Full Spectrum is an equal opportunity search firm. We recruit candidates without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, medical condition, marital status, veteran status, or any other protected characteristic under local, state or federal law.
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