ZipRecruiter

Log In

1

Optimum Call Center Jobs in Arizona (NOW HIRING)

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

APS

Manager Customer Experience Center

Phoenix, AZ

Significant knowledge in Call Center Technologies (Automatic Call Distributors, Interactive Voice ... Lead process simplification, knowledge management, and channel optimization to reduce repeat ...

Upgrade

Operations Project Manager

Phoenix, AZ · Hybrid

About the Role We are looking for a dynamic Project Manager in our Phoenix office to support Call Center Operations during an exciting phase of rapid growth and operational optimization. As part of a ...

Howard Air

Dispatch Supervisor

Phoenix, AZ · On-site

... optimizing technician schedules, and ensuring an exceptional customer experience. The ideal ... Call center leadership experience is a plus. * Work with your team to manage daily technician ...

LPL Financial

Digital Manager, Service Center

Tempe, AZ · On-site +1

$66K - $111K/yr

Provide coaching and foster motivation to achieve optimal results. * Real-Time Coaching : Coach ... Call center or service center high volume call and team management * Professional coaching ...

next page

Showing results 1-20

All JobsOptimum Call Center JobsOptimum Call Center Jobs in Arizona

Optimum Call Center information

See Arizona salary details

$10

$16

$23

How much do optimum call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for optimum call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

Does Optimum Call Center pay weekly?

Optimum Call Center typically pays employees on a biweekly basis, which is common in call center jobs. Payment schedules can vary depending on the employer and location, so it is advisable to confirm with the company's HR department or review the employment agreement for specific details.

What is an Optimum Call Center?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

Is Optimum Call Center a good company to work for?

Optimum Call Center is a customer service employer that typically offers entry-level call center positions with standard schedules and performance expectations. Employee reviews vary, with some citing positive work environments and others noting high call volumes and performance pressures. Prospective employees should research specific locations and consider their own preferences for customer service roles.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

Does Optimum Call Center offer remote positions?

Optimum Call Center offers remote positions for customer service representatives and call agents. These roles typically require a reliable internet connection, a quiet work environment, and sometimes specific technical skills or equipment. Remote opportunities are often available depending on the company's current staffing needs.
What are popular job titles related to Optimum Call Center jobs in Arizona? For Optimum Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Optimum Call Center jobs in Arizona look for? The top searched job categories for Optimum Call Center jobs in Arizona are:
What cities in Arizona are hiring for Optimum Call Center jobs? Cities in Arizona with the most Optimum Call Center job openings:
Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Representative 3, Call Center

CoolSys

Phoenix, AZ • On-site

$19.71 - $25.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

61st of 278 rated repair and maintenance companies

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

 

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

  • Competitive pay: $19.71/hr-$25.48/hr 
  • Benefits: Medical, Dental, Vision and Prescription coverage. 
  • Paid vacation, holidays, and floating holiday.  
  • 401(K) with Company match. 
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability. 
  • Tuition reimbursement. 
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. 
  • Pet Insurance. 
  • Legal Plan, and ID Theft Protection. 

Responsibilities

Position Summary: 
The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of customer calls and emails in compliance with customers’ requirements and company standards.  

  • Monitors customer inbound calls and email volumes, service levels, and queues.
  • Receives incoming phone calls and emails, service inquiries from customers, and Service Departments.
  • Performs call quality assuranceevaluations on a weeklybasis.
  • Cooperates with other departments to research and resolve customer questions/issues.
  • Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed.
  • Conducts department training as needed.
  • Carries out all responsibilities in an honest, ethical, and professional manner.
  • Provides day-to-day direction and guidance to call center representatives.
  • Communicates day-to-day information and department process changes to call center representatives.
  • Helps resolve challenging customer calls and mentors call center representatives.
  • Ensures customer service and quality of work meet customer requirements and Company standards.
  • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
  • Performs other duties as assigned. 

Schedule: 

Open availability


Qualifications

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Flexible schedule to work weekends, holidays, or overtime as required.
  • Friendly and helpful demeanor.

Education and Experience

  • 2+ years of Call Center experience or experience in a fast-paced and mission-critical response environment. 

Ability to be punctual and dependable.

  • Excellent customer service skills, including an ability to proactively address customer issues and concerns, and the ability to forge strong working relationships with customers and colleagues.
  • Excellent verbal/nonverbal and written communication skills.
  • Ability to manage multiple customer calls, set and balance competing priorities with good organizational skills, ability to multitask, and attention to detail.
  • Ability to solve problems and apply good judgement.
  • Ability to work independently and with minimal supervision. 
  • Ability to work constructively in a team environment and follow instructions from superiors. Ability to coach and train a team.
  • Good leadership skills, ability to oversee a diverse workforce. 
  • Excellent teamwork and collaboration skills.
  • Ability to effectively delegate work and follow through to ensure good results.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. 

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on Facebook and X.  

CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

Qualifications:

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Flexible schedule to work weekends, holidays, or overtime as required.
  • Friendly and helpful demeanor.

Education and Experience

  • 2+ years of Call Center experience or experience in a fast-paced and mission-critical response environment. 

Ability to be punctual and dependable.

  • Excellent customer service skills, including an ability to proactively address customer issues and concerns, and the ability to forge strong working relationships with customers and colleagues.
  • Excellent verbal/nonverbal and written communication skills.
  • Ability to manage multiple customer calls, set and balance competing priorities with good organizational skills, ability to multitask, and attention to detail.
  • Ability to solve problems and apply good judgement.
  • Ability to work independently and with minimal supervision. 
  • Ability to work constructively in a team environment and follow instructions from superiors. Ability to coach and train a team.
  • Good leadership skills, ability to oversee a diverse workforce. 
  • Excellent teamwork and collaboration skills.
  • Ability to effectively delegate work and follow through to ensure good results.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

What CoolSys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply