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Optimum Call Center Jobs (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Monitor, coach, and develop agents to drive department morale and for optimal performance so that ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

$65 - $90/hr

The Call Center Manager will supervise all aspects of department and agent's performance ... Monitor, coach, and develop agents to drive department morale and for optimal performance so that ...

New

Landry's, LLC.

$65 - $90/hr

The Call Center Manager will supervise all aspects of department and agent's performance ... Monitor, coach, and develop agents to drive department morale and for optimal performance so that ...

New

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Dispatch, Capacity & Revenue Optimization * Dispatch Board Management: Actively manage and optimize ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Dispatch, Capacity & Revenue Optimization * Dispatch Board Management: Actively manage and optimize ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... driving operational efficiency, optimizing customer interactions, and ensuring customer ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... driving operational efficiency, optimizing customer interactions, and ensuring customer ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven ...

Family Health Care Centers of Greater Los Angeles, Inc.

$59.38 - $65.18/hr

Position Title Call Center Supervisor Department Call Center Reports to Director of Clinic ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...

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Optimum Call Center information

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How much do optimum call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for optimum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Optimum Call Center?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

Does Optimum Call Center offer remote positions?

Optimum Call Center offers remote call center positions that typically involve customer service or technical support roles. These positions often require good communication skills and the ability to work independently from home. Availability of remote roles may vary based on current staffing needs.

Is Optimum Call Center a good company to work for?

Optimum Call Center is a customer service employer that typically offers entry-level call center positions with standard schedules and performance expectations. Employee reviews vary, with some citing positive work environments and others noting high call volumes and performance pressures. Prospective employees should research specific locations and consider their own preferences for customer service roles.
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Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Customer Retention & Sales Support

Zodiac Solutions

Augusta, GA • On-site

$16 - $17/hr

Contractor

Re-posted 18 days ago

Job description

Call Center Representative – Customer Retention & Sales Support

Location: Augusta, GA (Onsite – 5 Days/Week)
Pay Rate: $16–$17/hr on W2
Interview Type: In-Person Interview Required

Job Summary

We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.

The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.

Key Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Promote, retain, and support company products and services
  • Assist customers with service requests, account inquiries, and issue resolution
  • Provide excellent customer service while maintaining high customer satisfaction
  • Explain fees, billing adjustments, and service options clearly to customers
  • Follow structured call flows and company procedures during customer interactions
  • Demonstrate active listening and problem-solving skills
  • Negotiate and process customer retention/save requests when applicable
  • Maintain accurate call notes and customer records
  • Meet performance metrics related to customer experience and productivity
Required Qualifications
  • Prior experience in a call center environment is required
  • Experience in customer service, customer retention, sales, or collections preferred
  • Strong verbal communication and interpersonal skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Ability to multitask and navigate computer systems efficiently
  • High School Diploma or GED required
  • Ability to work onsite 5 days per week in Augusta, GA
Preferred Skills
  • Customer Retention
  • Inbound/Outbound Calling
  • Sales Support
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Problem Solving
  • Active Listening
  • Data Entry
  • Customer Support
Work Location

621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907

Additional Information
  • Fully onsite role
  • In-person interview mandatory
  • Immediate interview and quick hiring process

Keywords for Indeed SEO:
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs