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Optimum Call Center Jobs (NOW HIRING)

Ace Parking

CALL CENTER REPRESENTATIVE

San Diego, CA · On-site

$17.75/hr

As a call center representative, you'll have the opportunity to connect with a diverse group of ... Contribute to cost-effective operations by optimizing call handling processes. * Utilize resources ...

MTM LLC

Call Center Manager

Miami, FL · On-site

$110K/yr

Position Overview: The Director of Call Center will oversee the entire call center operation ... You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 ... and optimal solutions. * Acting as the primary escalation point for Order Management issues ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

Position Overview: The Director of Call Center will oversee the entire call center operation ... You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

Position Overview: The Director of Call Center will oversee the entire call center operation ... You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team ...

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Optimum Call Center information

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How much do optimum call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for optimum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Optimum offer remote positions?

Optimum Call Center offers some remote positions, particularly for customer service representatives and support roles. These positions typically require good communication skills and familiarity with call center software, and may involve a flexible or scheduled work environment. Availability of remote roles can vary based on the company's current staffing needs.

How much do optimum sales reps make?

Optimum sales representatives typically earn an average annual salary ranging from $30,000 to $50,000, with additional commissions or bonuses based on sales performance. Compensation can vary depending on experience, location, and the company's commission structure, often requiring strong communication and sales skills.

What is an Optimum Call Center job?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

Does Optimum pay weekly?

Optimum Call Center employees are typically paid on a weekly basis, which is common in customer service roles. This payment schedule helps workers manage their finances more easily and is standard in many call center jobs. However, specific pay schedules may vary depending on the position and location, so it is advisable to confirm with the employer directly.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.
More about Optimum Call Center jobs
What cities are hiring for Optimum Call Center jobs? Cities with the most Optimum Call Center job openings:
What are the most commonly searched types of Optimum Call Center jobs? The most popular types of Optimum Call Center jobs are:
What states have the most Optimum Call Center jobs? States with the most job openings for Optimum Call Center jobs include:
What job categories do people searching Optimum Call Center jobs look for? The top searched job categories for Optimum Call Center jobs are:
Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
CALL CENTER REPRESENTATIVE

CALL CENTER REPRESENTATIVE

Ace Parking

San Diego, CA • On-site

$17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Compensation Range: $17.75 per hour
About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. Other duties and responsibilities are embodied in our Company’s core values as follows:
Accountability
  • Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
  • Keep accurate records of customer interactions and follow-up actions.
  • Adhere to call center policies, procedures, and quality standards.
  • Participate in ongoing training and development programs to improve skills and knowledge.
Family
  • Promote teamwork, cooperation, and mutual respect among call center staff.
  • Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
  • Work together to achieve team and individual performance targets.
  • Celebrate achievements and milestones together as a team.
Exceptional Ace Service
  • Strive to deliver exceptional service experiences to customers on every call.
  • Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
  • Maintain a high level of parking knowledge to effectively assist customers.
  • Understand and address customer needs and concerns with empathy and professionalism.
  • Continuously seek ways to improve service quality and exceed customer expectations.

Communication
  • Communicate with customers in a clear, empathetic, and professional manner.
  • Collaborate with colleagues and supervisors to share insights and best practices.
  • Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
  • Provide feedback on customer trends and issues to improve service.
Profitability
  • Record and maintain detailed and accurate customer information and interactions in the CRM system.
  • Identify opportunities to maximize revenue through customer retention.
  • Contribute to cost-effective operations by optimizing call handling processes.
  • Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
  • High school diploma or equivalent; some college education preferred.
  • Previous customer service or call center experience is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to handle high call volumes and stressful situations with patience and professionalism.
  • Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
Compensation Range: $17.75 per hour
  • Medical, dental, vision, life insurance coverage for full-time, eligible employees.
  • Flexible Spending Accounts full-time, eligible employees
  • 401k
  • Vacation/Sick for full-time and part-time employees
  • Holiday full-time and part-time employees
  • Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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