Position: - Call Recording Solution Engineer Location: - Hartford, CT Duration: - 3 month C2H - Minimum of 5+ years' experience with integration, installation and custom configuration of Contact ...
Position: - Call Recording Solution Engineer Location: - Hartford, CT Duration: - 3 month C2H - Minimum of 5+ years' experience with integration, installation and custom configuration of Contact ...
Job#: 3036664 Call Recording & Speech Analytics Engineer Location: Pennington, NJ / Addison TX / Charlotte NC (Hybrid) Duration: 12 months Role Overview This position is for a Call Recording & Speech ...
Job#: 3036664 Call Recording & Speech Analytics Engineer Location: Pennington, NJ / Addison TX / Charlotte NC (Hybrid) Duration: 12 months Role Overview This position is for a Call Recording & Speech ...
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
Qualifications 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications. Experience in installation of ...
Qualifications 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications. Experience in installation of ...
Project Manager - Call Center IT
$98K - $116K/yr
ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...
Project Manager - Call Center IT
$98K - $116K/yr
ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...
Call Center Customer Service Professional - IV
$15 - $19.25/hr
Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and ...
Call Center Customer Service Professional - IV
$15 - $19.25/hr
Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and ...
Call Center Customer Service Professional - IV
Irving, TX · On-site
$15 - $19.25/hr
Responsibilities include conducting call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data ...
Call Center Customer Service Professional - IV
Irving, TX · On-site
$15 - $19.25/hr
Responsibilities include conducting call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data ...
This role will design, develop, and implement cloud-native solutions to transition call recordings, metadata, analytics, and downstream integrations while ensuring security, compliance, and minimal ...
Quick apply
This role will design, develop, and implement cloud-native solutions to transition call recordings, metadata, analytics, and downstream integrations while ensuring security, compliance, and minimal ...
Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording * Develop and maintain documentation for Teams voice services including ...
Quick apply
Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording * Develop and maintain documentation for Teams voice services including ...
Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording * Develop and maintain documentation for Teams voice services including ...
Quick apply
Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording * Develop and maintain documentation for Teams voice services including ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
Manage call routing, IVRs, skills-based routing, call recording, call flows, and integrations Strategy, Roadmap, and Continuous Improvement * Develop and maintain a telephony strategy and multi-year ...
Manage call routing, IVRs, skills-based routing, call recording, call flows, and integrations Strategy, Roadmap, and Continuous Improvement * Develop and maintain a telephony strategy and multi-year ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations ...
$49.50 - $65.50/hr
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...
$49.50 - $65.50/hr
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...
Manage call routing, IVRs, skills-based routing, call recording, call flows, and integrations Strategy, Roadmap, and Continuous Improvement * Develop and maintain a telephony strategy and multi-year ...
Manage call routing, IVRs, skills-based routing, call recording, call flows, and integrations Strategy, Roadmap, and Continuous Improvement * Develop and maintain a telephony strategy and multi-year ...
Account Executive
Dallas, TX · Remote
S. | Full-Time - with UNLIMITED and UNCAPPED COMMISSION POTENTIAL Industry-Leading Call Recording & AI-Powered Phone Intelligence Platform WHO WE ARE Car Wars is not just a software company -- we are ...
Quick apply
Account Executive
Dallas, TX · Remote
S. | Full-Time - with UNLIMITED and UNCAPPED COMMISSION POTENTIAL Industry-Leading Call Recording & AI-Powered Phone Intelligence Platform WHO WE ARE Car Wars is not just a software company -- we are ...
Manage and support enterprise telephony systems across multiple programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
Manage and support enterprise telephony systems across multiple programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
Call Recording information
See salary details
$29.5K - $42.4K
16% of jobs
$48.3K is the 25th percentile. Wages below this are outliers.
$42.4K - $55.3K
19% of jobs
$55.3K - $68.2K
13% of jobs
The median wage is $69.7K / yr.
$68.2K - $81.1K
14% of jobs
$81.1K - $94K
10% of jobs
$100K is the 75th percentile. Wages above this are outliers.
$94K - $107K
6% of jobs
$107K - $119.9K
4% of jobs
$119.9K - $132.8K
5% of jobs
$132.8K - $145.7K
4% of jobs
$145.7K - $158.6K
8% of jobs
$158.6K - $171.5K
0% of jobs
$29.5K
$84.5K
$171.5K
How much do call recording jobs pay per year?
As of Jun 8, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.
What is a Call Recording job?
A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.
What are the key skills and qualifications needed to thrive in the Call Recording position, and why are they important?
To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.
What are some typical responsibilities of a Call Recording Specialist on a daily basis?
A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.
More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Job description
Company Description
EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Job Description
Position: - Call Recording Solution Engineer
Location: - Hartford, CT
Duration: - 3 month C2H
Job Description:-
Minimum of 5+ years' experience with integration, installation and custom configuration of Contact Center products such as Verint Call Recording.
Experience working and integrating with Unified Communications environments such as Cisco CUCM or transitory environments like Avaya Session Manager.
Solid understanding of voice, video and data communications principles and protocols including TDM trunking, SIP, H.323, H.264, RTP, SIP Rec and others.
Experience with CTI integration and interfacing to other real-time feeds
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Eros Technologies
Sourced by ZipRecruiter
We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.
Industry
Human resources consulting services
Company size
1,001 - 5,000 Employees
Headquarters location
Lewes, DE, US
Year founded
2015