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Wfm Call Center Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools) * Excellent communication and leadership skills with the ability to manage across time zones Here ...

ITM Marketing, Inc.

Be Seen First

WFM Analyst

Columbus, OH · Remote

$40K - $60K/yr

Workforce Management (WFM) Anaylst Location: Remote / Hybrid / On-Site (where applicable ... Workforce Management, scheduling, forecasting, call center, operations, or related experience ...

New

ITM Marketing, Inc.

Be Seen First

WFM Analyst

Columbus, OH · Remote

$40K - $60K/yr

Workforce Management (WFM) Anaylst Location: Remote / Hybrid / On-Site (where applicable ... Workforce Management, scheduling, forecasting, call center, operations, or related experience ...

New

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

The analyst manages the performance of the call center according to any contractual agreements and ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

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All JobsWfm Call Center Jobs

Wfm Call Center information

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$10

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$25

How much do wfm call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Wfm Call Center vs Call Center Supervisor?

AspectWfm Call CenterCall Center Supervisor
Primary RoleWorkforce management, scheduling, forecastingOversees daily call center operations and staff
Required SkillsData analysis, forecasting, scheduling toolsLeadership, communication, problem-solving
Work EnvironmentOffice-based, analytical tasksSupervisory, team management
Common CertificationsWorkforce management software certificationsCustomer service or management certifications

Wfm Call Center roles focus on planning and optimizing staffing levels using data analysis, while Call Center Supervisors manage daily operations and team performance. Both roles are essential in a call center environment but differ in responsibilities and skill sets.

What does a WFM do in a call center?

A Workforce Management (WFM) professional in a call center is responsible for forecasting call volume, scheduling staff, and analyzing staffing needs to ensure optimal coverage and efficiency. They use tools like WFM software and data analysis to improve service levels and reduce costs, often working closely with operations and HR teams.

What are the key skills and qualifications needed to thrive as a WFM (Workforce Management) Call Center professional, and why are they important?

To thrive as a WFM Call Center professional, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and real-time management—typically supported by relevant education or prior call center operations experience. Proficiency with WFM software like NICE, Verint, or Genesys and knowledge of reporting tools such as Excel are commonly required. Excellent communication, problem-solving, and adaptability help you collaborate with teams and respond to dynamic call center environments. These skills ensure efficient staffing, optimal service levels, and smooth operations, directly impacting customer satisfaction and business outcomes.

Is WFM a good career?

Workforce management (WFM) in call centers involves scheduling, forecasting, and staffing to optimize operations. It is a growing field that requires analytical skills and knowledge of WFM tools, offering opportunities for career advancement and stability in the customer service industry.

What is a WFM (Workforce Management) role in a call center?

A WFM (Workforce Management) role in a call center involves planning, forecasting, scheduling, and monitoring staff to ensure the center operates efficiently. WFM specialists analyze call volumes, predict staffing needs, create employee schedules, and track real-time performance data. Their goal is to balance customer service levels with labor costs by making sure the right number of agents are available at the right times. They also help manage time-off requests, shift swaps, and adherence to schedules. Overall, WFM roles are critical for optimizing resources and maintaining high-quality service in call centers.

What job makes $10,000 a month without a degree?

In a WFM (Workforce Management) call center, high-level managerial or specialized roles such as operations managers or senior team leads can sometimes earn around $10,000 per month, especially with extensive experience and performance bonuses. These positions often require strong leadership, communication skills, and industry knowledge but may not always require a formal degree.

How does a Workforce Management (WFM) professional in a call center collaborate with different teams to optimize staffing and scheduling?

WFM professionals in call centers work closely with operations managers, team leaders, and HR to ensure staffing levels meet call volume demands. They use forecasting tools and real-time data to adjust schedules, communicate changes, and address staffing gaps promptly. Collaboration is ongoing, as WFM teams provide insights to help improve service levels while balancing employee needs and operational goals. Regular meetings and clear communication are essential to maintain alignment across all departments.

How can I make $2000 a week working from home?

WFM Call Center roles can pay varying wages, with some agents earning $15-$25 per hour, especially with experience or performance bonuses. To reach $2000 weekly, you would need to work approximately 80 hours at $25 per hour, which may require overtime or high-volume periods. Developing strong communication skills, familiarity with call center software, and maintaining consistent performance can help increase earning potential in remote customer service jobs.
More about Wfm Call Center jobs
What cities are hiring for Wfm Call Center jobs? Cities with the most Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Wfm Call Center jobs? States with the most job openings for Wfm Call Center jobs include:
What job categories do people searching Wfm Call Center jobs look for? The top searched job categories for Wfm Call Center jobs are:
Wfm Call Center jobs near you
Infographic showing various Wfm Call Center job openings in the United States as of June 2026, with employment types broken down into 8% Locum Tenens, 4% As Needed, 64% Part Time, and 24% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

NextDeavor Inc.

Omaha, NE • On-site

$100K - $130K/yr

Contractor

Posted 7 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here