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Flex Wfm Call Center Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools) * Excellent communication and leadership skills with the ability to manage across time zones Here ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools) * Excellent communication and leadership skills with the ability to manage across time zones Here ...

OncoHealth

Call Center Supervisor

Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ... Experience with call center platforms, case management systems, and workforce management tools ...

Renewal by Andersen

Call Center Agent

Meridian, ID · On-site

$20/hr

Why This Role Is Perfect for Call Center Professionals: We are seeking dynamic and proactive Call ... PTO / Sick Time * 8 Paid Holidays plus 1 Flex Holiday * Discount on our windows and doors

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Flex Wfm Call Center information

See salary details

$25K

$76.4K

$162K

How much do flex wfm call center jobs pay per year?

As of Jul 20, 2026, the average yearly pay for flex wfm call center in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Flex Wfm Call Center vs Customer Service Representative?

AspectFlex Wfm Call CenterCustomer Service Representative
CredentialsTypically requires experience with workforce management tools and scheduling softwareUsually requires excellent communication skills and customer service experience
Work EnvironmentPrimarily office-based, focusing on scheduling, forecasting, and staffingCustomer-facing, handling calls or inquiries directly from clients
Employer & Industry UsageUsed in call centers across various industries to optimize staffingCommon in retail, telecom, and service industries for direct customer interaction

The Flex Wfm Call Center role focuses on workforce management tasks like scheduling and forecasting, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call centers but serve different functions within the industry.

More about Flex Wfm Call Center jobs
What cities are hiring for Flex Wfm Call Center jobs? Cities with the most Flex Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Flex Wfm Call Center jobs? States with the most job openings for Flex Wfm Call Center jobs include:
What job categories do people searching Flex Wfm Call Center jobs look for? The top searched job categories for Flex Wfm Call Center jobs are:
Flex Wfm Call Center jobs near you
Infographic showing various Flex Wfm Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.
Call Center Manager

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 15 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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