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Flex Wfm Call Center Jobs (NOW HIRING)

Flex

WFM Real-Time Analyst

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ...

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage * Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to ...

Asbury Automotive

408- BSU- Call Center Agent

Boise, ID · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Agent, you will have the opportunity to make a positive impact on our business and ... Flex spending accounts (tax-free) * Short-term and Long-term disability plans * Life Insurance ...

Asbury Automotive Group

408- BSU- Call Center Agent

Boise, ID · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Agent, you will have the opportunity to make a positive impact on our business and ... Flex spending accounts (tax-free) * Short-term and Long-term disability plans * Life Insurance ...

Elevance Health

WFM Analyst (contract)

Columbus, OH · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures that the best possible call center service levels are achieved to maximize utilization ... Updates schedules to ensure WFM system is able to provide statistical staffing requirements based ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

... contact center solutions • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you will act as one of our designated troubleshooters to assist ... Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$22.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you will act as one of our designated troubleshooters to assist ... Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master ...

NuMark Credit Union

Call Center Representative

Lemont, IL

$16.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you will act as one of our designated troubleshooters to assist ... Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master ...

NuMark Credit Union

Call Center Representative

Lemont, IL · On-site

$16.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you will act as one of our designated troubleshooters to assist ... Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the job Flex is a growth-stage, NYC headquartered FinTech company creating the best rent ... Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ...

Parrish Medical Center

Contact Center Medical Clerk

Titusville, FL · On-site

$13.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative Under the direction of Call Center Director, this position is ... EAP, Flex Spending, Accident, Critical and Other Applicable Benefits * Annual Accrual of 104 ...

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Flex Wfm Call Center information

See salary details

$25K

$76.4K

$162K

How much do flex wfm call center jobs pay per year?

As of Aug 12, 2026, the average yearly pay for flex wfm call center in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Flex Wfm Call Center vs Customer Service Representative?

AspectFlex Wfm Call CenterCustomer Service Representative
CredentialsTypically requires experience with workforce management tools and scheduling softwareUsually requires excellent communication skills and customer service experience
Work EnvironmentPrimarily office-based, focusing on scheduling, forecasting, and staffingCustomer-facing, handling calls or inquiries directly from clients
Employer & Industry UsageUsed in call centers across various industries to optimize staffingCommon in retail, telecom, and service industries for direct customer interaction

The Flex Wfm Call Center role focuses on workforce management tasks like scheduling and forecasting, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call centers but serve different functions within the industry.

More about Flex Wfm Call Center jobs
What cities are hiring for Flex Wfm Call Center jobs? Cities with the most Flex Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Flex Wfm Call Center jobs? States with the most job openings for Flex Wfm Call Center jobs include:
What job categories do people searching Flex Wfm Call Center jobs look for? The top searched job categories for Flex Wfm Call Center jobs are:
Flex Wfm Call Center jobs near you
Infographic showing various Flex Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Workforce Management Analysis - Full Time (Call Center)

Ceasars Entertainment

Las Vegas, NV • On-site

Full-time

Re-posted 27 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description

The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment. 
 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Education:      

  • High school graduate or equivalent required

Experience:    

  • 1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.

Abilities:

  • Must be able to type.
  • Must have a thorough knowledge of the WFM processes including scheduling and daily management.
  • Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required.  Excellent, developmental and motivational skills are required.
  • Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics. 
  • Able to work independently as well as with a team and take initiative, with minimal supervision.
  • Must demonstrate an upbeat and positive disposition.
  • Must be a highly motivated, proactive individual and independent thinker.
  • Must be able to handle multiple tasks in a high volume, fast paced environment.
  • Knowledge of computer, telecommunications functions and systems, customer service and telemarketing.

Desired Skills:

  • Some knowledge of IEX or other scheduling software preferred
  • Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
  • Some experience with forecasting for a small to large contact center.
  • Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
  • Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
  • Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
  • Monitors activities and assure that agents are adhering to their posted schedules
  • Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
  • Responds to all requests from management and supervisors professionally and promptly.
  • Shifts contact volume based upon intraday between different workgroups and contact centers.
  • Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
  • Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
  • Maintains agent information within all departmental databases.
  • Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
  • Create and distribute the WFM Daily Productivity report
  • Participate in WFM daily buzz sessions
  • Assist in maintaining data records
  • Monitor, create and distribute Agent Adherence report
  • Shadow with WFM Analyst II
  • Distribute Hourly Productivity Updates
  • Assist with moving call volume between all call centers

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