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Holiday Wfm Call Center Jobs (NOW HIRING)

Georgia IT Inc

Call center - Remote

$16.50 - $20.50/hr

The call center will be closed during the Holiday but we expect resources to be available for work during the days before and after holiday. For example, Thanksgiving week, we need resources to work ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Call Center Associate Regions Hospital is looking for a part time Call Center Associate to join the ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

OncoHealth

Call Center Supervisor

Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ... Experience with call center platforms, case management systems, and workforce management tools ...

Allwyn

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya ... recording, WFM, SMS/Chat/Text, etc. • Ability to read troubleshooting traces • IVR ...

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya ... recording, WFM, SMS/Chat/Text, etc. • Ability to read troubleshooting traces • IVR ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Paid time off, 401k, and holiday pay * Weekly direct deposit or pay card deposit Other Information ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... May require evening, weekend, or holiday shifts. * Fast-paced environment with performance metrics ...

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Holiday Wfm Call Center information

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$10

$17

$25

How much do holiday wfm call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for holiday wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Holiday Wfm Call Center vs Customer Service Representative?

AspectHoliday Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management planning and scheduling during holidaysHandling customer inquiries and providing support
Required SkillsForecasting, scheduling, analyticsCommunication, problem-solving, product knowledge
Work EnvironmentCall center, focus on staffing and schedulingCall center or retail, direct customer interaction
CertificationsWorkforce management tools, basic analyticsCustomer service training, communication skills

The Holiday Wfm Call Center role focuses on planning and managing staffing levels during holiday periods, ensuring optimal workforce utilization. In contrast, Customer Service Representatives directly interact with customers to resolve issues and provide support. While both roles are based in call centers and require strong communication skills, the WFM role emphasizes analytics and scheduling, whereas the Customer Service role centers on customer interaction and problem-solving.

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Holiday Wfm Call Center jobs near you
Infographic showing various Holiday Wfm Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Contact Centre & Call Centre Professionals

Remote

Hire Resolve USA
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Hire Resolve USAexternal

Other

Posted 4 days ago

Job description

Call Centre Professional Opportunity

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures

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