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Holiday Wfm Call Center Jobs (NOW HIRING)

OncoHealth

Call Center Supervisor

Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ... Experience with call center platforms, case management systems, and workforce management tools ...

Allwyn

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya ... recording, WFM, SMS/Chat/Text, etc. • Ability to read troubleshooting traces • IVR ...

HealthPartners

Call Center Associate

Saint Paul, MN

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Regions Hospital

Call Center Associate

Saint Paul, MN

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Paid time off, 401k, and holiday pay * Weekly direct deposit or pay card deposit Other Information ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

Family Health Care Centers of Greater Los Angeles, Inc.

$59.38 - $65.18/hr

Vision Benefit - MetLife Plan. * 1 Birthday Holiday * Life Insurance - Accidental Death ... Position Title Call Center Supervisor Department Call Center Reports to Director of Clinic ...

New

Express Services

Call Center Representative

Seattle, WA · On-site

$20 - $30/hr

Call Center Representative Location: Seattle Pay: $20.00 - $30.00 DOE Looking for your next ... Paid holiday and sick leave Equal Opportunity & Inclusion Express Employment Professionals - North ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality ... Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ...

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Holiday Wfm Call Center information

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$10

$17

$25

How much do holiday wfm call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for holiday wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Holiday Wfm Call Center vs Customer Service Representative?

AspectHoliday Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management planning and scheduling during holidaysHandling customer inquiries and providing support
Required SkillsForecasting, scheduling, analyticsCommunication, problem-solving, product knowledge
Work EnvironmentCall center, focus on staffing and schedulingCall center or retail, direct customer interaction
CertificationsWorkforce management tools, basic analyticsCustomer service training, communication skills

The Holiday Wfm Call Center role focuses on planning and managing staffing levels during holiday periods, ensuring optimal workforce utilization. In contrast, Customer Service Representatives directly interact with customers to resolve issues and provide support. While both roles are based in call centers and require strong communication skills, the WFM role emphasizes analytics and scheduling, whereas the Customer Service role centers on customer interaction and problem-solving.

More about Holiday Wfm Call Center jobs

What cities are hiring for Holiday Wfm Call Center jobs?

Cities with the most Holiday Wfm Call Center job openings:

What are the most commonly searched types of Wfm Call Center jobs?

The most popular types of Wfm Call Center jobs are:

What states have the most Holiday Wfm Call Center jobs?

States with the most job openings for Holiday Wfm Call Center jobs include:

What job categories do people searching Holiday Wfm Call Center jobs look for?

The top searched job categories for Holiday Wfm Call Center jobs are:

Holiday Wfm Call Center jobs near you
Infographic showing various Holiday Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid-senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).
Key Responsibilities
  • Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
  • Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
  • Implement quality assurance frameworks, calibration routines, and continuous improvement plans
  • Oversee training and onboarding programs; maintain knowledge management and readiness standards
  • Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
  • Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
  • Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
  • Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements
  • Education/credentials: High school diploma or GED required; associate or bachelor's degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)
  • Experience: Typically 5-12+ years in call center/contact center environments, including 2-6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
  • Core skills:
    • People leadership, coaching, performance management, and change leadership
    • KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
    • Workforce management fundamentals (forecasting, scheduling, real-time adherence)
    • Quality, training, and customer experience improvement
    • Strong business communication and stakeholder management
  • Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
  • Language: Professional English required; additional languages are a plus depending on customer base and region
  • Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Apply