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Flexible Wfm Call Center Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools) * Excellent communication and leadership skills with the ability to manage across time zones Here ...

OncoHealth

Call Center Supervisor

Flexible to work rotational shifts inside our office hours from 8:00 a.m. - 8:00 p.m. EST to cover ... Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ...

Allwyn

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya ... recording, WFM, SMS/Chat/Text, etc. • Ability to read troubleshooting traces • IVR ...

New

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Flexible availability, including evenings and weekends as needed. How to Apply If you are ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... We offer flexible scheduling with both full-time and part-time positions available. To be ...

thryvlgbt

Call Center Morning

Manhattan, NY · On-site

$12.58 - $18.52/hr

Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast-paced environment and handle a high volume of calls. The ideal ...

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast-paced environment and handle a high volume of calls. The ideal ...

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Flexible Wfm Call Center information

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$10

$17

$25

How much do flexible wfm call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for flexible wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Flexible Wfm Call Center vs Customer Service Representative?

AspectFlexible Wfm Call CenterCustomer Service Representative
CredentialsTypically requires knowledge of workforce management tools and scheduling softwareUsually requires customer service skills and basic computer proficiency
Work EnvironmentCall centers with flexible scheduling, often involving remote workCall centers or retail environments, often in-office or remote
Industry UsageUsed across various industries including telecom, finance, and retailCommon in retail, telecom, and service industries
Job FocusFocuses on workforce planning, scheduling, and resource optimizationFocuses on assisting customers, resolving issues, and providing information

The main difference is that Flexible Wfm Call Center roles focus on managing workforce schedules and optimizing staffing levels, often requiring knowledge of workforce management systems. Customer Service Representatives primarily handle customer interactions and support. While both roles are essential in call centers, they serve different functions within the organization.

What cities are hiring for Flexible Wfm Call Center jobs?

Cities with the most Flexible Wfm Call Center job openings:

What are the most commonly searched types of Wfm Call Center jobs?

The most popular types of Wfm Call Center jobs are:

What states have the most Flexible Wfm Call Center jobs?

States with the most job openings for Flexible Wfm Call Center jobs include:

Flexible Wfm Call Center jobs near you

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 18 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

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