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Full Time Wfm Call Center Jobs (NOW HIRING)

OncoHealth

Call Center Supervisor

Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ... Experience with call center platforms, case management systems, and workforce management tools ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

The analyst manages the performance of the call center according to any contractual agreements and ... Knowledge in problem-solving processes Employment Type: FULL_TIME

Northern Base

Cyra Tester

Detroit, MI · Remote

... Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ... WFM | Call Routing | IVR Platforms

New

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   About the Role:    * The Call Center Representative is an integral member of the Admissions ...

New

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Role Description This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the ...

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Full Time Wfm Call Center information

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How much do full time wfm call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Wfm Call Center vs Customer Service Representative?

AspectFull Time Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management, scheduling, and staffing optimizationHandling customer inquiries, providing support, and resolving issues
Required SkillsWorkforce planning, data analysis, communicationCustomer service skills, communication, problem-solving
Work EnvironmentCall center, office or remote, focused on staffingCall center, office or remote, focused on customer interaction
Common CertificationsWorkforce management certifications, Excel skillsCustomer service certifications, communication skills

While a Full Time Wfm Call Center focuses on managing staffing and scheduling to ensure call center efficiency, a Customer Service Representative directly interacts with customers to address their needs. Both roles are essential in call centers but serve different functions within the customer support ecosystem.

What cities are hiring for Full Time Wfm Call Center jobs? Cities with the most Full Time Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Full Time Wfm Call Center jobs? States with the most job openings for Full Time Wfm Call Center jobs include:
Full Time Wfm Call Center jobs near you

Call Center & Contact Center Professionals

Hire Resolve.com

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid-senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).
Key Responsibilities
  • Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
  • Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
  • Implement quality assurance frameworks, calibration routines, and continuous improvement plans
  • Oversee training and onboarding programs; maintain knowledge management and readiness standards
  • Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
  • Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
  • Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
  • Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements
  • Education/credentials: High school diploma or GED required; associate or bachelor's degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)
  • Experience: Typically 5-12+ years in call center/contact center environments, including 2-6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
  • Core skills:
    • People leadership, coaching, performance management, and change leadership
    • KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
    • Workforce management fundamentals (forecasting, scheduling, real-time adherence)
    • Quality, training, and customer experience improvement
    • Strong business communication and stakeholder management
  • Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
  • Language: Professional English required; additional languages are a plus depending on customer base and region
  • Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Apply