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Manager Wfm Call Center Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools) * Excellent communication and leadership skills with the ability to manage across time zones Here ...

OncoHealth

Call Center Supervisor

Partner with workforce management (WFM) or operations to optimize schedules, staffing levels, and ... Experience with call center platforms, case management systems, and workforce management tools ...

New

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

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Manager Wfm Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager wfm call center jobs pay per year?

As of Jul 12, 2026, the average yearly pay for manager wfm call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Wfm Call Center vs Call Center Supervisor?

AspectManager Wfm Call CenterCall Center Supervisor
Primary FocusWorkforce management, scheduling, forecastingTeam supervision, daily operations
Required CredentialsExperience in WFM tools, analytics, scheduling softwareCustomer service experience, leadership skills
Work EnvironmentOffice-based, analytical tasksOperational, team management
Industry UsageCommon in large call centers, BPOsWidespread across call centers of all sizes

The Manager Wfm Call Center primarily handles workforce planning, scheduling, and forecasting to optimize call center operations. In contrast, a Call Center Supervisor focuses on supervising agents, managing daily activities, and ensuring customer satisfaction. While both roles require strong communication skills, the Manager Wfm Call Center emphasizes analytical and technical expertise, whereas the Supervisor role is more operational and team-oriented.

What cities are hiring for Manager Wfm Call Center jobs? Cities with the most Manager Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Manager Wfm Call Center jobs? States with the most job openings for Manager Wfm Call Center jobs include:
Manager Wfm Call Center jobs near you
Contact Centre & Call Centre Professionals

Contact Centre & Call Centre Professionals

Hire Resolve USA

Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Hire Resolve Call Centre Professional Opportunities

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures

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