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Manager Wfm Call Center Jobs (NOW HIRING)

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Global Channel Management

Call Center

Helena, MT

$15.25 - $19/hr

... Ability to manage time effectively Call center duties: * Responds to telephone inquiries and complaints using standard scripts and procedures. * Gathers information, assesses customer needs ...

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Manager Wfm Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager wfm call center jobs pay per year?

As of Jun 13, 2026, the average yearly pay for manager wfm call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a WFM do in a call center?

A Workforce Management (WFM) professional in a call center is responsible for forecasting call volume, scheduling staff, and ensuring adequate coverage to meet service levels. They use tools like scheduling software and analyze data to optimize staffing efficiency and reduce wait times, often working closely with operations teams.

What does a WFM manager do?

A WFM (Workforce Management) manager in a call center oversees staffing, scheduling, and forecasting to ensure adequate coverage and optimize operational efficiency. They analyze call volume data, use workforce management tools, and coordinate with team leaders to meet service level goals and reduce costs.

What is the highest paying call center job?

The highest paying call center jobs are typically managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries depending on the company and location. These positions often require extensive experience, leadership skills, and knowledge of workforce management tools and customer service strategies.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some high-stakes sales or trading roles. These positions often require extensive experience, advanced skills, certifications, or a combination of performance-based incentives and base salary. In a call center context, managerial or senior roles with performance bonuses may approach high daily earnings, but such pay levels are uncommon for standard positions.

What is the difference between Manager Wfm Call Center vs Call Center Supervisor?

AspectManager Wfm Call CenterCall Center Supervisor
Primary FocusWorkforce management, scheduling, forecastingTeam supervision, daily operations
Required CredentialsExperience in WFM tools, analytics, scheduling softwareCustomer service experience, leadership skills
Work EnvironmentOffice-based, analytical tasksOperational, team management
Industry UsageCommon in large call centers, BPOsWidespread across call centers of all sizes

The Manager Wfm Call Center primarily handles workforce planning, scheduling, and forecasting to optimize call center operations. In contrast, a Call Center Supervisor focuses on supervising agents, managing daily activities, and ensuring customer satisfaction. While both roles require strong communication skills, the Manager Wfm Call Center emphasizes analytical and technical expertise, whereas the Supervisor role is more operational and team-oriented.

What cities are hiring for Manager Wfm Call Center jobs? Cities with the most Manager Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Manager Wfm Call Center jobs? States with the most job openings for Manager Wfm Call Center jobs include:
Manager Wfm Call Center jobs near you
Call Center

Call Center

Betances Health Center

Manhattan, NY

$17.75 - $22/hr

Other

Posted 23 days ago

Job description

Description
Functional Title: CALL CENTER REPRESENTATIVE
Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managing inbound and outbound patient communications to ensure timely and easy access to care. This role is critical in delivering excellent customer service, scheduling appointments, and supporting patient engagement. The representative will serve as a key point of contact for patients, ensuring a seamless and positive patient experience while maintaining accuracy.
Requirements
KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED:
  • High school diploma or equivalent required; Associate degree preferred
  • 1-2 years of experience in healthcare, call center, or patient access roles preferred
  • Experience with eClinicalWorks (eCW) strongly preferred
  • Strong computer skills, including Microsoft Office applications
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to handle confidential information with discretion
  • Ability to multitask and work efficiently under pressure
  • Bilingual skills preferred
  • FQHC experience is a plus

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