Full-time
Posted 21 days ago
Job description
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Call Center Manager?
A: To succeed as a Call Center Manager, key technical skills include proficiency in customer relationship management (CRM) software, data analysis tools, and quality monitoring systems. Essential soft skills include strong communication and interpersonal skills, emotional intelligence, and the ability to lead and motivate a team, as well as adaptability and problem-solving skills to handle high-pressure situations. By combining these technical and soft skills, a Call Center Manager can effectively manage teams, drive customer satisfaction, and make data-driven decisions to drive business growth and success.
Q: What is the career path for a Call Center Manager?
A: A typical career progression for a Call Center Manager involves starting as a Call Center Representative or Team Lead, progressing to a Supervisor or Assistant Manager role, and eventually becoming a Call Center Manager or Director. Key opportunities for skill development and professional growth include honing leadership and communication skills, learning customer relationship management (CRM) software, and developing expertise in areas such as quality assurance, employee engagement, and performance metrics analysis. Long-term career prospects may include transitioning into leadership roles in customer experience, operations, or human resources, or pursuing specialized roles like customer success management or business development.
