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Call Center Director Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Apply Early

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

allianthcm

Medical Call Center Director

New York, NY · On-site

SUMMARY Provides executive leadership over the Individual Medical Call Center division with full accountability for P&L performance, sales and enrollment funnel optimization, and end-to-end ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

This position reports directly to the Call Center Director. Essential Job Duties: * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

Refloor

Call Center Manager

Troy, MI · On-site

$60/hr

Are you a proven call center leader who thrives in a fast-paced, high-energy environment where ... Center Director to elevate performance across the department and push results to the next level. In ...

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All JobsCall Center Director Jobs

Call Center Director information

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$44K

$103K

$160K

How much do call center director jobs pay per year?

As of Jun 30, 2026, the average yearly pay for call center director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What cities are hiring for Call Center Director jobs? Cities with the most Call Center Director job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Director jobs? The top employers for Call Center Director jobs are:
What states have the most Call Center Director jobs? States with the most job openings for Call Center Director jobs include:
What job categories do people searching Call Center Director jobs look for? The top searched job categories for Call Center Director jobs are:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 88% Full Time, 7% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.
Call Center Director

Call Center Director

Your Home Improvement Company, LLC

Waite Park, MN • On-site

$130K - $175K/yr

Full-time

Posted 28 days ago

Be an early applicant

Key responsibilities

  • Lead and oversee daily call center operations across multiple teams, departments, or locations.

  • Develop and execute operational strategies that align with organizational goals and customer experience standards.

  • Provide leadership, coaching, and mentorship to supervisors and frontline staff.

Job description

Description:

Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region


This is NOT a fully remote position.


Salary range $130-$170k (inc. bonus based)


Your Home Improvement Company is seeking a strategic, results-driven Call Center Leader with 10+ years of progressive experience in call center operations, KPI tracking, and team leadership. This role is responsible for leading the call center in St. Cloud, MN, driving excellence, and implementing strategies that improve customer experience, employee engagement, and overall business performance and revenue.

The ideal candidate is an experienced people leader with a strong background in performance management, workforce optimization, and process improvement strategies.


Key Responsibilities

Operational Leadership

  • Lead and oversee daily call center operations across multiple teams, departments, or locations. Oversee 30+ employees, including Supervisors and call center Agents
  • Develop and execute operational strategies that align with organizational goals and customer experience standards
  • Drive continuous improvement initiatives focused on efficiency, quality, service delivery, and cost management
  • Monitor and analyze KPIs, trends, and performance metrics to identify opportunities for improvement. KPIs include, cost-per opportunity, speed to lead, conversion rate, service levels, etc.

Team Leadership & Development

  • Provide leadership, coaching, and mentorship to supervisors and frontline staff
  • Ensure training methodologies are being executed/trained
  • Build and sustain a high-performance culture focused on accountability, collaboration, and employee engagement
  • Foster a positive and inclusive work environment that supports retention and a positive culture

Strategic Planning & Analytics

  • Utilize workforce management data, reporting tools, and analytics to optimize staffing and operational performance
  • Prepare executive-level reports and presentations on operational results, trends, and strategic initiatives
  • Manage departmental budgets, forecasting, and resource planning
  • Identify and implement technology solutions and process automation opportunities to improve efficiency
Requirements:


  • Bachelor’s degree in business administration, Communications, Management, or related field preferred
  • Minimum of 10 years of call center or contact center experience
  • Minimum of 5 years in a leadership or management role overseeing large teams
  • Experience with Call Center Software Five9
  • Proven experience managing supervisors, managers, and multi-functional customer service teams
  • Proven experience implementing, optimizing, and managing call center technologies and software platforms
  • Strong understanding of workforce management, call center technologies, and customer experience strategies
  • Demonstrated success improving operational performance and employee engagement
  • Advanced proficiency in CRM systems, reporting tools, and Microsoft Office Suite

Your Home Improvement Company is an Equal Opportunity Employer