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Call Center Director Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

Lincoln Technical Institute

Call Center Rep

Parsippany, NJ · On-site

$16 - $20/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

Lincoln Tech

Call Center Rep

Denver, CO

$16.50 - $20.50/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

Lincoln Tech

Call Center Rep

Denver, CO · On-site

$16.75 - $20.75/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

Lincoln Technical Institute

Call Center Rep

Denver, CO

$16.50 - $20.50/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

The Jenkins Organization

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

This position reports directly to the Call Center Director. Essential Job Duties * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

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$103K

$160K

How much do call center director jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call center director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What cities are hiring for Call Center Director jobs? Cities with the most Call Center Director job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Director jobs? The top employers for Call Center Director jobs are:
What states have the most Call Center Director jobs? States with the most job openings for Call Center Director jobs include:
What job categories do people searching Call Center Director jobs look for? The top searched job categories for Call Center Director jobs are:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 2% As Needed, 69% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.
Call Center Director

Call Center Director

Central Business Solutions, Inc

Indianapolis, IN

Other

Posted 11 days ago

Job description

Our Client is seeking an experienced Call Center Director in Indiana to lead a inbound/outbound communications team that supports admissions, client engagement, and referrals. This position will lead and oversee daily call center and admissions operations, optimize workflows, drive performance using data, and ensure a compassionate, compliant experience for individuals, families, and referral partners from first contact through placement or service connection.

Key responsibilities

  • Manage daily call center operations (inbound inquiries and outbound outreach)
  • Oversee admissions/intake from initial contact through placement or service connection
  • Design, implement, and refine scripts, workflows, and communication standards
  • Develop, track and analyze KPIs, call metrics, and conversion data to improve outcomes and efficiency
  • Lead, coach, and develop call center and admissions staff
  • Ensure accurate documentation, insurance verification, and intake procedures
  • Maintain compliance with privacy, regulatory, and organizational standards
  • Build and sustain relationships with community partners, referral sources, and stakeholders
  • Prepare and present reports to support leadership and strategic planning
  • Collaborate with internal teams to ensure seamless handoffs from intake to service delivery
  • Promote a high-quality, empathetic customer experience across all interactions
Qualifications
  • Bachelor's degree in healthcare, business, or related field preferred
  • 5+ years of call center leadership experience (healthcare or human services strongly preferred)
  • Strong understanding of call center KPIs, performance management, and reporting
  • Experience managing high-volume inbound and outbound call environments
  • Demonstrated ability to lead, coach, and build engaged teams
  • Strong analytical, organizational, and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience in behavioral health, social services, or similar service-based settings preferred

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