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Call Center Director Jobs (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Weekly direct deposit or pay card deposit Other Information: * On-site assignment in Irving, Texas ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

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Call Center Director information

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How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
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Call Center Director jobs near you
Infographic showing various Call Center Director job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Call Center Representative

Universal Community Health Center

Los Angeles, CA • On-site

$25/hr

Full-time

Medical

Posted 23 days ago

Job description

Job Title: Call Center Representative
Department: Clinical - Operations
Reports to: COO
FLSA Status: Non-Exempt
Prepared by: Human Resources
Last Modified: 07/16/2026, 08/13/2026
Job Summary
The Call Center Representative operates a multiline/ACD telephone system to answer a high volume of inbound patient calls across all UCHC clinic sites in a prompt, courteous, and professional manner. This role serves as a centralized point of contact for scheduling, patient inquiries, insurance verification, and general information, ensuring patients are connected to the appropriate care team, service, or resource by performing the following duties.
General Accountabilities
  • Answers a high volume of inbound calls through the multiline/ACD call center telephone system, screening and directing calls and messages to the appropriate department, clinic site, or provider.
  • Documents phone encounters, messages, and call outcomes in the electronic health record (EHR) or call center system in accordance with organizational documentation standards.
  • Schedules, reschedules, and cancels patient appointments across all clinic sites and departments according to established scheduling protocols and provider templates.
  • Verifies medical insurance eligibility and benefits (HMO, PPO, Medicare, Medi-Cal, and other payors) prior to or during scheduling.
  • Acts as a patient relations representative by answering patient inquiries within the limits of their knowledge and UCHC policies and procedures, escalating complex or sensitive issues as needed.
  • Retrieves and responds to messages from the after-hours answering service and coordinates timely handoff of urgent messages to clinical staff.
  • Offers information on available government assistance programs and the sliding fee scale to patients as needed.
  • Follows HIPAA confidentiality and security rules when providing patient information over the phone.
  • Answers questions about the organization and provides callers with accurate information about UCHC services, locations, hours, and directions.
  • Meets established call center performance standards, including call quality, average handle time, and call volume/productivity metrics.
  • Escalates complex, clinical, or urgent calls to the appropriate supervisor, nurse triage line, or department.
  • Participates in ongoing training on scheduling systems, EHR, and call center software and technology.
  • Performs other tasks as deemed reasonable by the Call Center Supervisor.
  • *The company reserves the right to add or change duties at any time.

Requirements
Job Qualifications
  • Education: High school diploma or equivalent required.
  • 1+ year of call center, customer service, or medical office/scheduling experience preferred; experience in a healthcare or FQHC setting strongly preferred.
  • Experience with multiline phone systems, ACD/call center software, and electronic health record (EHR) or practice management scheduling systems preferred.
  • Knowledge of medical terminology and insurance verification (HMO, PPO, Medicare, Medi-Cal) preferred.
  • Ability to type accurately and navigate multiple computer systems simultaneously while speaking with callers.

Skills
  • Excellent verbal and written communication
  • Active listening
  • Service orientation
  • Critical thinking
  • Social perceptiveness
  • Strong customer service skills; ability to remain calm and professional under high call volume
  • Ability to multitask across phone, scheduling, and documentation systems
  • Attention to detail and accuracy in documentation

Skills: Language
  • Bilingual-English/Spanish required.

Physical Requirement
  • Physical effort which may include occasional light lifting to a 25 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. The ability to sit or stand for extended periods of time is required.
  • Flexibility to work in multiple locations throughout the week.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee may be required to travel to all UCHC facilities as needed.
  • Occasionally required to sit and walk.
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment
  • Exposure to adverse conditions.
  • Exposure to extreme heat.
  • Exposure to extreme cold.
  • Exposure to wet and/or humid conditions.
  • Exposure to moving mechanical parts.
  • Exposure to high, precarious places.
  • Exposure to fumes or airborne particles.
  • Exposure to toxic or caustic chemicals.
  • Exposure to outside weather conditions.
  • Possible risk of electrical shock.
  • Exposure to explosives.
  • Possible risk of radiation and vibration.
  • Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.
  • The noise level in the work environment is usually high.

Acknowledgement:
I understand that I may be asked to perform job-related duties not listed in the description and that my duties may change at any time, according to the UCHC needs. Nothing in this position description is intended to create a contract of employment of any type. Employment is strictly on an at-will basis.
Salary Description
$25.00/Hour

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