ZipRecruiter

Log In

1

Call Center Director Jobs in Ohio (NOW HIRING)

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Intralot

Call Center Operator

Strongsville, OH · On-site

... the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest and fastest-growing residential home-services companies. Our call center is the first voice customers ...

Nexxaworks

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Ohio

Call Center Director information

See Ohio salary details

$41.8K

$97.9K

$152.1K

How much do call center director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center director in Ohio is $97,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $114,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Ohio?

The most popular types of Call Center jobs in Ohio are:

What are popular job titles related to Call Center Director jobs in Ohio?

For Call Center Director jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Ohio look for?

The top searched job categories for Call Center Director jobs in Ohio are:

What cities in Ohio are hiring for Call Center Director jobs?

Cities in Ohio with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Ohio as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $97,932 per year, or $47.1 per hour.

Call Center Director - Substance Use Disorder (SUD)

Communicarehealth

Blue Ash, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


Call Center Director - Substance Use Disorder (SUD)

Position Summary

The Call Center Director - SUD is responsible for leading all call center operations supporting substance use disorder treatment services. This role ensures timely patient access to care, oversees intake and scheduling, and drives a high-quality patient experience across a multi-site organization.

Pay Range: 70-100K

Key Responsibilities

  • Lead daily call center operations including intake, scheduling, and patient inquiries
  • Develop strategies to improve access to SUD treatment, call responsiveness, and conversion to admissions
  • Monitor KPIs such as call volume, wait times, abandonment rates, and admissions conversion
  • Oversee staff hiring, training, coaching, and performance management
  • Ensure staff are trained in addiction treatment services, intake protocols, and customer service best practices
  • Collaborate with clinical and admissions teams to align intake with program capacity
  • Ensure compliance with HIPAA and regulatory requirements
  • Implement and optimize call center systems (phone, CRM, scheduling tools)
  • Develop scripts and workflows specific to SUD admissions and patient engagement
  • Analyze data trends to improve performance and patient access
  • Support crisis call handling and appropriate triage for individuals seeking treatment

Qualifications

  • Bachelor's degree in Healthcare, Business, or related field preferred
  • 3+ years of call center leadership experience preferred
  • Experience in substance use disorder treatment, admissions, or healthcare access strongly preferred
  • Strong understanding of call center metrics and performance management

Proven leadership and team development skills

Experience working in a high-volume, fast-paced environment

Who we are

We work with individuals and their support systems to identify factors leading to addiction, equip individuals with the resources needed to address addictive triggers, and reconnect individuals with their support system and community. From scheduling an admission date to acquainting individuals with the campus and everything in between, patients are supported by our team of compassionate employees.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our patient's lives. Our team members work with our patients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.

Perks with us!

  • Medical Packages with Rx
  • Flexible Spending Accounts (FSA)
  • Dependent Care Spending Accounts
  • Dental Care Program
  • Vision Plan
  • Life Insurance Options
  • Accidental Insurances
  • Paid Time Off + Paid Holidays
  • Employee Assistance Programs
  • 401k with a Company Match

Education + Leadership Development

  • Up to $15,000 in Tuition Reimbursements
  • Student Loan Forgiveness Programs

Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.

Apply