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Call Center Director Jobs in Ohio (NOW HIRING)

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Direct calls to other departments. * Provide excellent customer service. * Other duties as assigned ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Intralot

Call Center Operator

Strongsville, OH · On-site

... the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from ...

Jobless

Center Director

Cleveland, OH · On-site

$85 - $115/hr

Center Director Reports to: Regional Director of Operations Employment Status: Full-Time Location: Cleveland, Ohio Every year, students from around the world arrive in the United States to improve ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest and fastest-growing residential home-services companies. Our call center is the first voice customers ...

KINDERCARE

Center Director

Hilliard, OH

$44K - $61K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Sylvan Learning - Toledo, OH

Center Director

Holland, OH

$40K - $55K/yr

Center Director: Toledo - Holland GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve ...

Sylvan Learning - Toledo, OH

Center Director

Holland, OH · On-site

$40K - $55K/yr

Center Director: Toledo - Holland GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Direct non-rental or non-claim calls to the appropriate department or individual. * Take messages ...

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Call Center Director information

See Ohio salary details

$41.8K

$97.9K

$152.1K

How much do call center director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center director in Ohio is $97,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $114,100.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Ohio?

The most popular types of Call Center jobs in Ohio are:

What are popular job titles related to Call Center Director jobs in Ohio?

For Call Center Director jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Ohio look for?

The top searched job categories for Call Center Director jobs in Ohio are:

What cities in Ohio are hiring for Call Center Director jobs?

Cities in Ohio with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Ohio as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $97,932 per year, or $47.1 per hour.

Call Center Agent

Dermatologists of Central States

Kettering, OH

$13.25 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Call Center Agent
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.
Job Responsibilities
  • Answer incoming phone calls for all locations
  • Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
  • Obtain and enter accurate demographic information.
  • Escalate concerns as appropriate and in a professional manner.
  • Direct calls to other departments.
  • Provide excellent customer service.
  • Other duties as assigned.
Benefits
  • Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
  • 1 year of experience in customer service or a related clinical environment.
  • Working knowledge of medical terminology.
  • Call center experience and web-based scheduling are a plus.
  • Ability to communicate effectively on the telephone.
  • Ability to work quickly, remain calm, and adapt in a constantly changing environment.
  • Maintain strictest confidentiality.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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