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Call Center Supervisor Jobs in Ohio (NOW HIRING)

Garden City Group, LLC

Call Center Supervisor

Dublin, OH · On-site

Supervisors must also ensure adherence and overall efficiencies of the CCRs. The CCS works directly ... Knowledge of contact center industry and best practices. Proficiency in Microsoft Suite. Ability to ...

Equitas Health

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

Call Center Agent Established in 1984, Equitas Health is a regional not-for-profit community-based ... Seek appropriate resources to address patient concerns efficiently and notify supervisor when ...

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Biz Voice Boost

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Ohio

Call Center Supervisor information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call center supervisor jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center supervisor in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Ohio? The most popular types of Call Center Supervisor jobs in Ohio are:
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What job categories do people searching Call Center Supervisor jobs in Ohio look for? The top searched job categories for Call Center Supervisor jobs in Ohio are:
What cities in Ohio are hiring for Call Center Supervisor jobs? Cities in Ohio with the most Call Center Supervisor job openings:
What are popular job titles related to Call Center Supervisor jobs in OH? For Call Center Supervisor jobs in OH, the most frequently searched job titles are:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call Center Supervisor

Great Day Improvements: A Family of Brands

Twinsburg, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Great Day Improvements rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

37th of 54 rated home improvement suppliers and fitters

Job description

Overview

Great Day Improvements - Call Center Supervisor

As the Call Center Supervisor, you will be responsible for providing excellent customer service by offering helpful solutions to customers' home improvement needs. You will monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during their scheduled shifts.

LOCATION: Twinsburg/Bedford Heights, OH (Hybrid)

Responsibilities
  • Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers
  • Handling escalated situations from your team
  • Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
  • Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance
  • Identifying employee or customer needs and assisting the management team with creating solutions
  • Communicating issues or needs with other departments as needed
Qualifications

EXPERIENCE:

  • Previous sales and/or marketing experience preferred
  • Proficient in Microsoft Office and previous CRM experience
  • Unrelenting determination to achieve goals for themselves and drive their team to results
  • Positive, entrepreneurial approach each day
  • Ability to work in a fast-paced environment

ADDITIONAL REQUIREMENTS:

  • Proven ability to lead a sales, appointment setting or call center environment
  • Availability consistent with business needs
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
  • High School Diploma or equivalent. Degree in marketing, sales, or business seen favorably

COMPENSATION AND BENEFITS:

  • Competitive compensation packages 
  • Medical, Dental, and Vision Insurance with Plan Options
  • Basic and Voluntary Life and AD&D Insurance for Employee and Family
  • 401(k) Retirement Plan with company match
  • Paid Time Off (PTO). For any vacation, personal, and sick day needs

**Seeking people with supervisor experience in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

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