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Call Center Supervisor Jobs in Ohio (NOW HIRING)

AllianceOne

Call Center Supervisor

Maumee, OH

$17/hr

Customer Service Supervisor (Call Center) Location: Maumee, OH Pay: $17.00 Schedule: Monday- Friday 10:45 am- 7:15 pm Description: The Echo Health Supervisor manages and develops a team of assigned ...

Aliance one

Call Center Supervisor

Maumee, OH · On-site

$17/hr

Customer Service Supervisor (Call Center) Location: Maumee, OH Pay: $17.00 Schedule: Monday- Friday 10:45 am- 7:15 pm Description: The Echo Health Supervisor manages and develops a team of assigned ...

Garden City Group, LLC

Call Center Supervisor

Dublin, OH · On-site

Supervisors must also ensure adherence and overall efficiencies of the CCRs. The CCS works directly ... Knowledge of contact center industry and best practices. Proficiency in Microsoft Suite. Ability to ...

Garden City Group, LLC

Call Center Supervisor

Dublin, OH · On-site

Supervisors must also ensure adherence and overall efficiencies of the CCRs. The CCS works directly ... Knowledge of contact center industry and best practices. Proficiency in Microsoft Suite. Ability to ...

AnswerNet

Call Center Supervisor-ON SITE AKRON

Akron, OH · On-site

$17/hr

Call Center Supervisor Work Hours: Varies; all shifts Pay $17.00 Job Type: Full-time About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New ...

AnswerNet

Call Center Supervisor-ON SITE AKRON

Akron, OH · On-site

$17/hr

Call Center Supervisor Work Hours: Varies; all shifts Pay $17.00 Job Type: Full-time About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New ...

TridentCare

Internal Operations Supervisor

Columbus, OH · On-site

Ensures all call center employees adhere to the established work schedules * Optimizes employee ... In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF ...

Trident Care

Internal Operations Supervisor

Columbus, OH · On-site

$56K - $66K/hr

Ensures all call center employees adhere to the established work schedules * Optimizes employee ... In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF ...

TridentCare

Internal Operations Supervisor

Columbus, OH · On-site

Ensures all call center employees adhere to the established work schedules * Optimizes employee ... In addition, the Call Center Supervisor must have an in depth knowledge of Teletrac. Both the DDF ...

Alphabe Insight

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Call Center Agent Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company--we're your partners in turning ideas into ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest and fastest-growing residential home-services companies. Our call center is the first voice customers ...

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Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Ohio

Call Center Supervisor information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call center supervisor jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center supervisor in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Ohio?

The most popular types of Call Center Supervisor jobs in Ohio are:

What are popular job titles related to Call Center Supervisor jobs in Ohio?

For Call Center Supervisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Ohio look for?

The top searched job categories for Call Center Supervisor jobs in Ohio are:

What cities in Ohio are hiring for Call Center Supervisor jobs?

Cities in Ohio with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in OH?

For Call Center Supervisor jobs in OH, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call Center Supervisor

Tri State Urologic Services

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!


https://www.youtube.com/watch?v=SdY7gWpaQ0o


This position is in our office located at:

10220 Alliance Road

Cincinnati OH 45242


NO WEEKENDS, NO EVENINGS, NO HOLIDAYS


We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life Insurance

· Pet Insurance

· Health savings account

· Paid sick time

· Paid time off

· Paid holidays

· Profit sharing

· Retirement plan


GENERAL SUMMARY

The Call Center Supervisor is in charge of overseeing a team of call center representatives, monitoring their performance, providing feedback and coaching, and resolving any issues that arise during the calls. The Call Center Supervisor also communicates with other supervisors and managers to ensure consistency and alignment across the call center.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Answers staff questions and provides guidance and feedback.
  • Takes over calls when needed if escalated for customer service satisfaction.
  • Measures performance with key metrics such as call abandonment and call waiting.
  • Oversees staff work schedule to ensure proper skill mix and adequate staffing levels are maintained during each workday.
  • Manages staff performance, provides real-time coaching and feedback, and holds individuals accountable to meet or exceed the performance standards.
  • Resolves any technical issues that affect the call center representatives or the customers.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Strong problem-solving skills.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with HIPAA regulations for patient confidentiality.
  • Ability to work independently and manage deadlines.

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required. Associate or higher degree preferred.

EXPERIENCE REQUIREMENTS

  • Must have previous call center experience.
  • Must have previous work experience in healthcare - medical group practice strongly preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Tri State Urologic Services P.S.C. logo

About Tri State Urologic Services P.S.C.

Sourced by ZipRecruiter

The Urology Group is one of the largest single specialty groups of urologists in the United States. Our group consists of more than 35 board-certified urologists with convenient neighborhood offices and a state-of-the-art outpatient surgery center in Norwood. Together, we offer our patients a comprehensive team of urologic healthcare providers – Greater Cincinnati’s and Northern Kentucky’s premier healthcare resource in this specialty. As dedicated urologists, we provide the most advanced medical and surgical care of the urinary tract in men and women, and the reproductive system in men. And as caregivers, we understand that the healing process is much more than a diagnosis and treatment protocol. For more than 25 years, our 45+ physicians in 15 locations have had one mission: to partner with our patients to improve their lives. We accomplish this every day by: Partnering with our patients to help find long-term solutions to their conditions Focusing on patient care as our primary responsibility Fostering respect for patients and employees Embracing diversity Pursuing advanced patient care options Giving back to our community Seeking corporate excellence A premier network of urology specialists

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Norwood, OH, US

Social media

Facebook

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