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Inbound Call Center Representative Jobs in Ohio (NOW HIRING)

Nexxaworks

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

As a Call Center Representative, you will be the first point of contact for customers, resolving ... You will handle a high volume of inbound and outbound calls, providing support, information, and ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will be the first point of contact for customers, resolving ... You will handle a high volume of inbound and outbound calls, providing support, information, and ...

Sparkbit 360

Call Center Representative

Cincinnati, OH

$17 - $28/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. Responsibilities: * Answer ...

Savard Personnel Group

Call Center Rep

Cincinnati, OH

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Columbus, OH Duration: 6+ Months Duties may include ... Engage internal clients via both inbound and outbound phone calls Act as initial and ongoing ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

MyUSA Credit Union

Call Center Representative

Moraine, OH

$15.50 - $19.50/hr

MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Call Center Representative . The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties. Job Summary ...

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Inbound Call Center Representative information

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How much do inbound call center representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for inbound call center representative in Ohio is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Call Center Representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What does an Inbound Call Center Representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

What are popular job titles related to Inbound Call Center Representative jobs in Ohio? For Inbound Call Center Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center Representative jobs in Ohio look for? The top searched job categories for Inbound Call Center Representative jobs in Ohio are:
What cities in Ohio are hiring for Inbound Call Center Representative jobs? Cities in Ohio with the most Inbound Call Center Representative job openings:
What are popular job titles related to Inbound Call Center Representative jobs in OH? For Inbound Call Center Representative jobs in OH, the most frequently searched job titles are:
Inbound Call Center Representative jobs near you
Infographic showing various Inbound Call Center Representative job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,273 per year, or $16.5 per hour.

Call Center Representative

Nexxaworks

Cincinnati, OH

$15.25 - $19.25/hr

Full-time

Posted 6 days ago

Job description

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, resolving their inquiries and ensuring a positive customer experience. You will handle a high volume of inbound and outbound calls, providing support, information, and assistance to customers. This role requires excellent communication skills, the ability to multitask efficiently, and a passion for helping others. If you thrive in a fast-paced environment and enjoy working with people, we want to hear from you!

Key Responsibilities

  • Handle a high volume of inbound and outbound calls in a timely and professional manner
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Assist customers with product or service information and answer questions about company policies and procedures
  • Identify and escalate priority issues to appropriate team members for resolution
Qualifications

Requirements

  • High school diploma or equivalent
  • Proven experience in a customer service or call center role is preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and the ability to think quickly in high-pressure situations
  • Ability to multitask, prioritize, and manage time effectively

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients