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Call Listener Jobs in Ohio (NOW HIRING)

Midwest Vision Partners

Call Center Representative

Avon, OH · On-site

$14.50 - $18/hr

The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16 ... Ability to complete YUSA's Listen First training module. * Excellent leadership and communication ...

Horizon Point Marketing

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Strong verbal communication and active listening skills * Professional and customer-focused ...

Nexxaworks

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Ohio?

For Call Listener jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Ohio look for?

The top searched job categories for Call Listener jobs in Ohio are:

What cities in Ohio are hiring for Call Listener jobs?

Cities in Ohio with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Ohio as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

Midwest Vision Partners

Avon, OH • On-site

$14.50 - $18/hr

Other

Re-posted 2 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative

We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be responsible for the accurate, timely and efficient scheduling & triaging of all Midwest Vision Partners subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs.

In this role, you will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service, in a positive professional manner.

What You Will Be Working On

  • Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
  • Call patients to reschedule appointments as needed
  • Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
  • Type and distribute weekly doctor schedules to all medical/surgical offices and staff
  • Send information packets, mass mailing to all patients and/or offices when requested
  • Assure appropriate documentation is provided in each patient record
  • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
  • Ensure referrals are received as necessary by doctor or insurance
  • Triage calls properly to assure location doctor compliance
  • Must be willing and able to be on site 2–3 times per month for training and continuous education
  • Achieve Quality and NPS score requirements
  • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
  • Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
  • Perform various other duties as requested

What Will Make You Awesome

  • Able to handle multi-task work and manage time effectively in a fast-paced environment
  • Perseverance and excellent follow through
  • Customer-service experience
  • Problem-solving / critical thinking
  • Adaptability and assertiveness

What You Know

To be successful in this role you should have the following experience or knowledge:

  • Strong ability to work independently with limited oversight post-training
  • Attention to detail
  • Strong phone and verbal communication skills, including active listening
  • Excellent customer service and communication skills, including communication via email and text
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

What Midwest Vision Partners employees say

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