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Call Listener Jobs in Ohio (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Limitless East Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Alphabe Insight

Call Center Agent

Holland, OH

$13 - $17/hr

Strong verbal communication and active listening skills * Basic computer and data entry proficiency * Ability to manage multiple tasks efficiently * Customer service or call center experience is ...

Alphabe Insight

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Call Center Agent Full-time Compensation: USD 3,700 - USD 4,350 - monthly Company Description Born ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Limitless East Marketing

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

We wanted to build a company where every call is handled with care, precision, and a deep ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

We wanted to build a company where every call is handled with care, precision, and a deep ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH

$14 - $18.50/hr

We wanted to build a company where every call is handled with care, precision, and a deep ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Limitless East Marketing

Call Center Agent

Holland, OH

$13 - $17/hr

Strong verbal communication and active listening skills * Basic computer and data entry proficiency * Ability to manage multiple tasks efficiently * Customer service or call center experience is ...

Alphabe Insight Inc

Call Center Agent

Holland, OH

$13 - $17/hr

Strong verbal communication and active listening skills * Basic computer and data entry proficiency * Ability to manage multiple tasks efficiently * Customer service or call center experience is ...

Moodreact

Call Center Representative

Holland, OH · On-site

$13.75 - $17.25/hr

Strong verbal communication and active listening skills * Excellent customer service and problem ... Previous call center or customer service experience is a plus but not required

Synchro Speak

Call Center Agent

Cincinnati, OH

Excellent verbal communication and active listening skills. * Strong problem-solving abilities and ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Alphabe Insight Inc

Call Center Agent

Holland, OH · On-site

$13 - $17/hr

Strong verbal communication and active listening skills * Basic computer and data entry proficiency * Ability to manage multiple tasks efficiently * Customer service or call center experience is ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Ohio? For Call Listener jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Ohio look for? The top searched job categories for Call Listener jobs in Ohio are:
What cities in Ohio are hiring for Call Listener jobs? Cities in Ohio with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Ohio as of May 2026, with employment types broken down into 3% Locum Tenens, 2% As Needed, 83% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Agent

Alphabe Insight Inc

Columbus, OH • On-site

$14.50 - $19/hr

Full-time

Posted 27 days ago

Job description

Company Description
At Horizon Point, we don't just create marketing-we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.
Job Description
Overview:
We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.
Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity

Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required

Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture

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