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Call Listener Jobs in Ohio (NOW HIRING)

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

... listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability ... Call Center experience preferred 1 - 2 years of experience in a professional business environment ...

City BBQ

Call Center-Guest Recovery Representative

Dublin, OH

$15.50 - $19.25/hr

Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and ... Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ...

City BBQ

Call Center-Guest Recovery Representative

Dublin, OH

$15.50 - $19.25/hr

Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and ... Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ...

Great Day Improvements

Call Center Agents

Twinsburg, OH · Remote

$18/hr

Provide an exceptional customer experience with each call. Accurate entry of customer's information ... Qualifications Exceptional verbal and written communication skills Exceptional listening and ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Ohio? For Call Listener jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Ohio look for? The top searched job categories for Call Listener jobs in Ohio are:
What cities in Ohio are hiring for Call Listener jobs? Cities in Ohio with the most Call Listener job openings:
Call Listener jobs near you
TBA - Call Center Representative - Confirmation Specialist

TBA - Call Center Representative - Confirmation Specialist

Great Day Improvements: A Family of Brands

Bedford, OH

$20/hr

Other

Dental, Vision, Retirement

Posted 5 days ago

Great Day Improvements rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

33rd of 47 rated home improvement suppliers and fitters

Job description

Overview
The Bath Authority - Call Center Representative - Confirmation Specialist
$20/hour + Bonuses
In-Office position
If you have excellent customer service skills, join the The Bath Authority team! TBA has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience.
Responsibilities
  • Inbound and Outbound customer phone calls
  • Scheduling/ Rescheduling customer estimate appointments
  • Confirming and Verifying estimate appointments
  • Ensuring all appointments have resulted from the previous day
  • Assisting customers with service inquiries
  • Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available
  • Data entry
  • Call quality assurance
  • Reporting
  • Other duties as assigned

Qualifications
  • 1-3 years' experience working in a call center environment or with customer service
  • Excellent customer service both written and verbal
  • Strong, accurate, data entry skills
  • Process focused - structure and consistency is key
  • Strong attention to detail and strong project management skills
  • The ability to successfully work as part of a team and autonomously

The Bath Authority is an Equal Employment Opportunity Employer
INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What Great Day Improvements employees say

Pay

Hours and flexibility

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