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Call Listener Jobs in Ohio (NOW HIRING)

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

... listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability ... Call Center experience preferred 1 - 2 years of experience in a professional business environment ...

Equitas Health

Call Center Agent( Temporary)

Columbus, OH · On-site

$17.79 - $22.21/hr

Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... Ability to actively listen and process information accurately. * Positive attitude. * Work well ...

SPECTRUM

Call Center Representative

Zanesville, OH · On-site

$20 - $25.25/hr

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you ... call centers offering a variety of shifts. On any given day, you'll find yourself in the office ...

Sysco Corporation

Will Call Associate

Cleveland, OH · On-site

$13.80 - $20.72/hr

Coordinate customer will call (generating and coordinating pick-ups). * Provide customer services ... Must have exemplary listening skills to facilitate effective two- way communication. * Able to add ...

Sysco

Will Call Associate

Cleveland, OH

$13.80 - $20.72/hr

Coordinate customer will call (generating and coordinating pick-ups). * Provide customer services ... Must have exemplary listening skills to facilitate effective two- way communication. * Able to add ...

Go Metro

EZConnect Regional Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Empathetic, understanding the importance of listening, accuracy, and clarity. Enthusiasm that will ... Experience * Minimum 2 years call center experience or 5 years frontline customer service ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Ohio? For Call Listener jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Ohio look for? The top searched job categories for Call Listener jobs in Ohio are:
What cities in Ohio are hiring for Call Listener jobs? Cities in Ohio with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Agents

Call Center Agents

Great Day Improvements: A Family of Brands

Twinsburg, OH

$18/hr

Full-time

PTO

Re-posted 10 days ago

Great Day Improvements rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

35th of 50 rated home improvement suppliers and fitters

Job description

Overview

INSIDE SALES AGENT - TWINSBURG, OHIO

PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION 

FULL TIME EVENINGS & WEEKEND POSITIONS STARTING: $18 HOURLY + BONUSES 

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN at our Twinsburg, OH Corporate office

Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!

Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME - EVENINGS & WEEKENDS

EVENING HOURS - REMOTE: MONDAY-THURSDAY 1:00 PM - 9:30 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION

Responsibilities

Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.

Provide an exceptional customer experience with each call.

Accurate entry of customer's information into our database to set each appointment.

Make outbound calls to potential customers as necessary for various follow-up initiatives.

Additional administrative duties as required.

Qualifications

Exceptional verbal and written communication skills

Exceptional listening and problem-solving skills

Must be very well organized

Ability to speak clearly and concisely over the phone

Ability to multi-task (talk and type simultaneously) and overcome objections

Upbeat, positive and professional attitude - a team player

Must genuinely enjoy helping customers

Proficiency with computers is required along with an aptitude to learn our phone and database systems

Accuracy and attention to detail are must-have traits

Reliable attendance and punctuality

PAID TRAINING - EQUIPMENT SUPPLIED

-Must have high-speed internet connection

-Must be self-disciplined to stay on task

-Must have ability to speak with customers without any major background noise or distractions while on the phone

-Must be willing and able to TRAIN at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

Workplace

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