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Life Insurance Call Center Jobs in Ohio (NOW HIRING)

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... paid life insurance, employee assistance program, and paid time off. Minimum Qualifications * 1 ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... paid life insurance, employee assistance program, and paid time off. Minimum Qualifications * 1 ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... paid life insurance, employee assistance program, and paid time off. Minimum Qualifications * 1 ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... paid life insurance, employee assistance program, and paid time off. Minimum Qualifications * 1 ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

RDI Marketing Services

Life Insurance Agent

Milford, OH · On-site

... support in a call center environment. We're a national company of 1,600 employees over nine ... This new line of business is an inbound/outbound sales program for life insurance products; combine ...

RDI Marketing Services

Life Insurance Agent

Milford, OH · On-site

... support in a call center environment. We're a national company of 1,600 employees over nine ... This new line of business is an inbound/outbound sales program for life insurance products; combine ...

Biz Voice Boost

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

Biz Voice Boost

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

Elevare Branding

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

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Life Insurance Call Center information

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are the most commonly searched types of Life Insurance Call Center jobs in Ohio? The most popular types of Life Insurance Call Center jobs in Ohio are:
What are popular job titles related to Life Insurance Call Center jobs in Ohio? For Life Insurance Call Center jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Life Insurance Call Center jobs in Ohio look for? The top searched job categories for Life Insurance Call Center jobs in Ohio are:
Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Call Center Supervisor

Tri State Urologic Services

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Description:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!


https://www.youtube.com/watch?v=SdY7gWpaQ0o


This position is in our office located at:

10220 Alliance Road

Cincinnati OH 45242


NO WEEKENDS, NO EVENINGS, NO HOLIDAYS


We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life Insurance

· Pet Insurance

· Health savings account

· Paid sick time

· Paid time off

· Paid holidays

· Profit sharing

· Retirement plan


GENERAL SUMMARY

The Call Center Supervisor is in charge of overseeing a team of call center representatives, monitoring their performance, providing feedback and coaching, and resolving any issues that arise during the calls. The Call Center Supervisor also communicates with other supervisors and managers to ensure consistency and alignment across the call center.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Answers staff questions and provides guidance and feedback.
  • Takes over calls when needed if escalated for customer service satisfaction.
  • Measures performance with key metrics such as call abandonment and call waiting.
  • Oversees staff work schedule to ensure proper skill mix and adequate staffing levels are maintained during each workday.
  • Manages staff performance, provides real-time coaching and feedback, and holds individuals accountable to meet or exceed the performance standards.
  • Resolves any technical issues that affect the call center representatives or the customers.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Strong problem-solving skills.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with HIPAA regulations for patient confidentiality.
  • Ability to work independently and manage deadlines.

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required. Associate or higher degree preferred.

EXPERIENCE REQUIREMENTS

  • Must have previous call center experience.
  • Must have previous work experience in healthcare - medical group practice strongly preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Tri State Urologic Services P.S.C. logo

About Tri State Urologic Services P.S.C.

Sourced by ZipRecruiter

The Urology Group is one of the largest single specialty groups of urologists in the United States. Our group consists of more than 35 board-certified urologists with convenient neighborhood offices and a state-of-the-art outpatient surgery center in Norwood. Together, we offer our patients a comprehensive team of urologic healthcare providers – Greater Cincinnati’s and Northern Kentucky’s premier healthcare resource in this specialty. As dedicated urologists, we provide the most advanced medical and surgical care of the urinary tract in men and women, and the reproductive system in men. And as caregivers, we understand that the healing process is much more than a diagnosis and treatment protocol. For more than 25 years, our 45+ physicians in 15 locations have had one mission: to partner with our patients to improve their lives. We accomplish this every day by: Partnering with our patients to help find long-term solutions to their conditions Focusing on patient care as our primary responsibility Fostering respect for patients and employees Embracing diversity Pursuing advanced patient care options Giving back to our community Seeking corporate excellence A premier network of urology specialists

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Norwood, OH, US

Social media

Facebook

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