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Life Insurance Call Center Jobs (NOW HIRING)

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Call Center Manager

White House, TN · On-site

We specialize in processing insurance claims-from the very first report of a loss (FNOL - First ... Call Center Operations & Team Leadership * Oversee daily call center activities to ensure ...

UniVista Insurance

Call Center Manager

Mcallen, TX · On-site

UniVista Insurance is seeking an experienced and strategic Call Center Manager to oversee the overall performance, structure, and scalability of our call center operations. The Call Center Manager is ...

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How much do life insurance call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for life insurance call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Life Insurance Call Center job?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are the key skills and qualifications needed to thrive in the Life Insurance Call Center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What does a typical day look like for someone working in a Life Insurance Call Center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.
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Life Insurance Call Center jobs near you
Insurance Call Center Supervisor

Insurance Call Center Supervisor

AAA Club Alliance

Manhattan, NY • Remote

$43.36K - $87.88K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

AAA Club Alliance rating

7.2

Company rating: 7.2 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

213th of 258 rated insurance

Job description

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team ! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.What we can offer you :The starting base compensation for this position is $43,360 to $87,875 salary. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic locationEligible for Annual Merit Increase and BonusPaid Time Off (almost 4 weeks the first year)8 Paid Holidays401(k) plan with employer match up to 7%Medical, Dental, Vision and Prescription coverageFREE AAA membership (inclusive of product & service discounts)FREE Life Insurance and so much more!The primary duties of the Insurance Call Center Supervisor are:Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.Provide coaching and counseling to associates with professionalism.Prepare monthly reports of the department's activity and sales statistics for management.Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.Handle all time accounting and scheduling of sales associates.Assist in monitoring the sales department's performance results vs.

plan.Develop sales associate action plansHandle escalated customer issues that are more complex than can be handled by a sales associate.Minimum Qualifications:The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.Associate's degree in Business or related field or equivalent.5+ years of experience working in the insurance sales field including one year of supervisory experience.An active Personal Lines or Property & Casualty License.Excellent oral and written communication skills.Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).#LI-RemoteFull time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Insurance #J-18808-Ljbffr

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