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Medical Insurance Call Center Jobs (NOW HIRING)

DXC Technology

Insurance Call Center Representative

$15.75 - $20.50/hr

... call center environment. The role involves supporting clients with regulated financial and insurance-related services. Key Responsibilities * Handle inbound customer calls, providing timely and ...

Menards

Call Center

Eau Claire, WI · On-site

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

AAA Club Alliance

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Insurance Sales Agent Become part of AAA's established and trusted brand! We've been serving our ... Medical, Dental, and Vision plan options. * Up to 2 weeks Paid parental leave. * 401k plan with ...

Managed Care Staffers

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Our client a busy Medical Insurance Company, is currently looking to hire an experienced remote ... Medicare Claims & Benefits knowledge, and related customer service call center experience are ...

allianthcm

Medical Call Center Director

New York, NY · On-site

Ensures full compliance with CMS regulations, state insurance requirements, and internal policies ... in call center sales leadership, preferably within health insurance or individual medical markets ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for medical insurance call center in the United States is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for someone working in a Medical Insurance Call Center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a Medical Insurance Call Center job?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in the Medical Insurance Call Center position, and why are they important?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

More about Medical Insurance Call Center jobs
What cities are hiring for Medical Insurance Call Center jobs? Cities with the most Medical Insurance Call Center job openings:
What are the most commonly searched types of Medical Insurance Call Center jobs? The most popular types of Medical Insurance Call Center jobs are:
What states have the most Medical Insurance Call Center jobs? States with the most job openings for Medical Insurance Call Center jobs include:
What job categories do people searching Medical Insurance Call Center jobs look for? The top searched job categories for Medical Insurance Call Center jobs are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,435 per year, or $18.5 per hour.

Insurance Call Center Branch Manager

TrueCut Insurance

Las Vegas, NV • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Be an early applicant

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our NV team of 10-14 producers with full accountability for production, service performance, and team culture.
Key Responsibilities:
  • Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
  • Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
  • Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
  • Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
  • Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications:
  • Education & Experience: Bachelors degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
  • Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
  • Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
  • Experience in training and coaching teams for growth and improvement.
  • Knowledge of insurance policies, regulations, and auditing processes is a plus.