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Medical Insurance Call Center Jobs (NOW HIRING)

Managed Care Staffers

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Our client a busy Medical Insurance Company, is currently looking to hire an experienced remote ... Medicare Claims & Benefits knowledge, and related customer service call center experience are ...

Menard, Inc

Part Time Call Center

Eau Claire, WI

$16.35/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Retina Center of Texas

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NON REMOTE - Medical Call Center Scheduler

Southlake, TX · On-site

$16 - $18/hr

Medical Call Center Scheduling - Responsible for maintaining Call Center duties for the clinical ... insurance authorizations and additional duties as required. Benefits: RCT offers competitive ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville ... Verifying insurance / resolving eligibility issues prior to a scheduled appointment. * Collecting ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for medical insurance call center in the United States is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for someone working in a Medical Insurance Call Center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a Medical Insurance Call Center job?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in the Medical Insurance Call Center position, and why are they important?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

More about Medical Insurance Call Center jobs
What cities are hiring for Medical Insurance Call Center jobs? Cities with the most Medical Insurance Call Center job openings:
What are the most commonly searched types of Medical Insurance Call Center jobs? The most popular types of Medical Insurance Call Center jobs are:
What states have the most Medical Insurance Call Center jobs? States with the most job openings for Medical Insurance Call Center jobs include:
What job categories do people searching Medical Insurance Call Center jobs look for? The top searched job categories for Medical Insurance Call Center jobs are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,435 per year, or $18.5 per hour.

Insurance Call Center Supervisor

Safepoint MGA, LLC

Metairie, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Safepoint MGA, LLC is an admitted P&C carrier seeking experienced insurance professionals to supervise our Customer Service Team in a call center environment. If you're passionate about training, mentoring, and building cohesive teams, we encourage you to apply.
Job Summary
Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.
Duties and responsibilities
  • Directly involved in the recruitment of the Customer Service employees.
  • Create comprehensive training program for newly hired employees.
  • Facilitate training program and job shadowing program.
  • Partner with technology to build efficiency and automation into the work flow.
  • Partner with Marketing to build agent relations.
  • Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
  • Communicates effectively internally and externally.
  • Other tasks and projects as may be assigned

Essential Functions
  • Ability to communicate clearly verbally and in writing
  • Ability to supervise and provide guidance to Customer Service Representatives and direct reports
  • Ability to obtain and maintain resident licensing through the Louisiana DOI and reciprocal licensing in all 50 states in the continental US
  • Ability to think critically, assess risk, and make informed decisions
  • Ability to commit to attendance schedule on-site

Qualifications
  • 5-7 years of experience in property and casualty insurance.
  • 2-3 years of experience as a Supervisor in a call center environment.
  • LA P&C Individual Producer license, or the ability to obtain a LA P&C Individual Producer license within first 30 days, and ability to obtain reciprocal licenses in all 50 states.
  • Thorough knowledge of the underwriting process and the analytics involved.
  • Excellent communication and organizational skills
  • Advanced computer skills and strong systems knowledge
  • College degree preferred

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.
Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
  • Prof. Development and Educational Assistance Programs
  • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
  • 15 Paid Time-Off Days
  • 3 Discretionary Days
  • 5 Parental Leave Days
  • 5 Jury Duty Days
  • 5 Bereavement Days
  • 8 Company Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Vison Insurance
  • Short and Long Term Disability Insurance (company paid premium)
  • Flexible Spending Accounts with Company Contribution
  • Health Savings Accounts with Company Contribution
  • Employee Life and AD&D Insurance
  • Dependent Life and AD&D Insurance
  • Company paid AAA Membership
  • Company paid Identity Theft Protection
  • Other Ancillary Insurance Benefit Programs
  • And more...

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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