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Health Insurance Call Center Jobs (NOW HIRING)

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Medicare Claims & Benefits knowledge, and related customer service call center experience are ... Illinois Insurance Producers License for Life and Health Insurance is preferred. * Experience with ...

Petaluma Health Center

Call Center Agent

Petaluma, CA

$17.25 - $22.50/hr

... in our health insurance plans (Kaiser and WHA) * Dental Insurance * Vision Insurance * Gym ... Call Center Agent delivers exceptional patient customer service through all channels of support ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Petaluma Health Center

Call Center Agent

Petaluma, CA

$23.50/hr

... in our health insurance plans (Kaiser and WHA) * Dental Insurance * Vision Insurance * Gym ... Call Center Agent delivers exceptional patient customer service through all channels of support ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales ... Insurance sales experience (life, health, auto, or P&C) * Active insurance license or willingness ...

Adriana's Insurance

Call Center Agent

Irvine, CA

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales ... Insurance sales experience (life, health, auto, or P&C) * Active insurance license or willingness ...

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Health Insurance Call Center information

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How much do health insurance call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
More about Health Insurance Call Center jobs
What cities are hiring for Health Insurance Call Center jobs? Cities with the most Health Insurance Call Center job openings:
What states have the most Health Insurance Call Center jobs? States with the most job openings for Health Insurance Call Center jobs include:
What job categories do people searching Health Insurance Call Center jobs look for? The top searched job categories for Health Insurance Call Center jobs are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Insurance Call Center Branch Manager

TrueCut Insurance

Las Vegas, NV • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our NV team of 10-14 producers with full accountability for production, service performance, and team culture.
Key Responsibilities:
  • Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
  • Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
  • Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
  • Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
  • Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications:
  • Education & Experience: Bachelors degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
  • Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
  • Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
  • Experience in training and coaching teams for growth and improvement.
  • Knowledge of insurance policies, regulations, and auditing processes is a plus.