ZipRecruiter

Log In

1

Health Insurance Call Center Jobs in Florida (NOW HIRING)

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14 - $17.50/hr

Supervise and support a team of call center representatives, providing guidance and feedback ... Health insurance * On-the-job training * Referral program * Vision insurance Shift: * 10 hour shift ...

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14 - $17.50/hr

Supervise and support a team of call center representatives, providing guidance and feedback ... Health insurance * On-the-job training * Referral program * Vision insurance Shift: * 10 hour shift ...

next page

Showing results 1-20

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Florida

Health Insurance Call Center information

What is the highest paying call center job?

In the call center industry, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries. These positions often require experience, leadership skills, and knowledge of call center software and processes, and they can offer significantly higher pay than entry-level customer service roles.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What jobs pay 4000 a week without a degree?

In a health insurance call center, most roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying positions in this field usually require management, sales, or technical expertise, and often benefit from relevant certifications or extensive industry knowledge. Entry-level customer service roles generally pay less, but experienced supervisors or team leads can approach higher earnings with bonuses and commissions.

How to make 2000 a week working from home?

A health insurance call center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or bonuses. Increasing income may involve taking on additional shifts, improving sales or customer service skills, and working for companies that offer performance-based incentives or commissions.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

How to become a health insurance customer service agent?

To become a health insurance customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and computer systems. Some employers may prefer or require relevant certifications or training in health insurance or customer service. On-the-job training is common, and the role often involves working in a call center environment with standard business hours.
What are popular job titles related to Health Insurance Call Center jobs in Florida? For Health Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Florida look for? The top searched job categories for Health Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Health Insurance Call Center jobs? Cities in Florida with the most Health Insurance Call Center job openings:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Representative

Call Center Representative

Mindful Behavioral Healthcare

Kissimmee, FL • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Call Center Representative

Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

  • Responsibilities
    • Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
    • Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
    • Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
    • Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
    • Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
    • Performs other related duties as assigned by immediate supervisor or his/her designee.
    • Reports to the clinical Operations Manager.
  • Requirements
    • Strong communication skills; Spanish languages are a plus
    • Excellent customer service skills with the ability to handle difficult customers with professionalism
    • Proficiency in using computerized systems for data entry and information retrieval
    • Familiarity with medical terminology or experience in a medical office is advantageous
    • Ability to navigate phone systems efficiently and follow phone etiquette guidelines

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8-hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In person


This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.

If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).