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Health Insurance Call Center Jobs in Florida (NOW HIRING)

8/19/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering ... Our benefits package includes health insurance and 401(k) matching, underscoring our commitment to ...

8/19/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering ... Our benefits package includes health insurance and 401(k) matching, underscoring our commitment to ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of ...

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Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Florida?

For Health Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Florida look for?

The top searched job categories for Health Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Health Insurance Call Center jobs?

Cities in Florida with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

BILINGUAL INSURANCE CALL CENTER AGENT

CornerStone Staffing

Tampa, FL • On-site

$18/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

BILINGUAL INSURANCE CALL CENTER AGENT

LOCATION:Tampa, FL | Onsite

COMPENSATION & SCHEDULE
• $18.00/hour (***potential to make up to $21.50/hour after training, certifications and promotions to different coverage levels***)

• Training: Monday–Friday, 9:00 AM–5:30 PM
• Post-training shifts may vary between 8:00 AM–8:00 PM; flexibility for overtime and weekends required
• Start Date: September 14, 2026

ROLE IMPACT:Serve as a front-line resource for policyholders, insurance agents, and mortgage companies in a high-volume insurance call center. Provide accurate, professional support in English and Spanish for policy, billing, mortgage, and First Notice of Loss (FNOL) inquiries. Success requires reliable attendance, efficient navigation of multiple systems, and a customer-focused approach under pressure.

KEY RESPONSIBILITIES
• Handle high-volume inbound calls and assist with coverage, billing, mortgage, policy, and FNOL inquiries.
• Research questions, explain established procedures, and provide accurate information in English and Spanish.
• Process policy endorsements, mortgage updates, document uploads, and accurately document customer interactions.
• Navigate multiple systems and screens while resolving concerns and de-escalating customer issues professionally.
• Meet established service, quality, productivity, attendance, and scheduling expectations.

MINIMUM QUALIFICATIONS
• Bilingual fluency in Spanish and English with strong verbal communication and a professional phone presence required.
• 2+ years of high-volume customer service or call center experience required.
• Strong computer and multitasking skills, reliable transportation to the Tampa worksite, dependable attendance, and flexibility to work varying shifts, overtime, and weekends as needed required.

CORE TOOLS & SYSTEMS
• Microsoft Word, Outlook, and Excel
• Call center telephony platforms
• CRM (Customer Relationship Management) and policy management systems
• Multiple-screen customer service environments

PREFERRED SKILLS
• Insurance industry experience with knowledge of insurance terminology, policies, billing, or claims.
• First Notice of Loss (FNOL), policy endorsement, or mortgage-related insurance experience.
• Customer de-escalation, conflict resolution, or negotiation experience.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy