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Health Insurance Call Center Jobs in Florida (NOW HIRING)

US Imaging

Call Center Agent

Tampa, FL

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office ... health and welfare benefit; medical, dental, vision, life insurance products, LTD and 401k ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office ... health and welfare benefit; medical, dental, vision, life insurance products, LTD and 401k ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Company Description About RejuvenX Marketing and Staffing, LLC Pivotal Health Physical Medicine has ... Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Company Description About RejuvenX Marketing and Staffing, LLC Pivotal Health Physical Medicine has ... Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

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Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Florida?

For Health Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Florida look for?

The top searched job categories for Health Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Health Insurance Call Center jobs?

Cities in Florida with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Agent

US Imaging

Tampa, FL

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

US Imaging Network is looking for full time on site call center agents to support our Tampa office location  The Member Service Agent is expected to provide exceptional customer service, educate the member and or assist the member with all aspects of the scheduling process.

  • Are you self directed with a minimum of 3 - 5 years customer service call center experience?

  • Are you able to organize work and able to work independently? 

  • Do you have great critical thinking skills and the ability to handle complex issues?

  • Are you a detail oriented individual? 

  • Are you reliable and dependable?

If so, US Imaging is looking to build our team and would love to hear from you.

Essential Duties and Responsibilities:

  • Conduct outbound calls to members to educate them about their healthcare benefits focusing on cost- saving opportunities for imaging services (CT, MRI, PET scans).

  • Proactively schedule appointments for imaging services, ensuring members utilize their benefit to save money.

  • Provide accurate, clear and compassionate communication to answer member questions and resolve concerns.

  • Use call center software to document interactions, schedule services and follow up as needed.

  • Meet or exceed key performance metrics, including call volume member engagement and satisfaction scores

  • Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.

  • Collaborate with internal teams to improve processes and enhance the member experience.

Qualifications:

  • High School diploma/GED Equivalent

  • Minimum 3 - 5 years of customer service experience

  • Proficient with computer skills including Microsoft Office applications, 

  • Motivated to meet and exceed goals

  • Bilingual - Spanish speaking a plus

Compensation and Benefits:

All full time employees are eligible for paid time off and holiday pay and may participate in the health and welfare benefit; medical, dental, vision, life insurance products, LTD and 401k Retirement Plan. 

Competitive hourly rate of $19.50 with monthly bonus opportunity available. 

This position is an ON SITE role.  Training hours will be 9:00am - 5:30pm EST.  The next start will be in October 2026.  The Tampa location operates from 8:30am to 7:00pm EST Monday - Friday.  This position is ON SITE.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.