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Health Insurance Call Center Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of ...

Ed Morse Automotive Group

Call Center Specialist

Delray Beach, FL · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ed Morse Automotive Group is looking for enthusiastic individuals to join our team as Call Center ... Benefits Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life ...

EXPLORIA RESORTS

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Marketing Agent Clermont, FL 34714 Description Are you a customer-focused individual ... We offer full-time employees competitive benefits including health insurance with HSA and FSA ...

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Comprehensive benefits package including health, dental, and vision insurance * Paid time off and ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems ... ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

SFP Health Group (The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates) Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center ...

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Health, dental, and vision insurance * Paid time off and holidays * Opportunities for professional development and advancement

New

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... The Call Center Agent will serve as an essential point of contact between members, healthcare ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... The Call Center Agent will serve as an essential point of contact between members, healthcare ...

Exploria Resorts

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance ... The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center ...

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Showing results 21-40

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Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Florida?

For Health Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Florida look for?

The top searched job categories for Health Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Health Insurance Call Center jobs?

Cities in Florida with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 5% Temporary, and 16% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 22 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.


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