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Medical Insurance Call Center Jobs in Florida (NOW HIRING)

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How much do medical insurance call center jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for medical insurance call center in Florida is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $14.17 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Florida? The most popular types of Medical Insurance Call Center jobs in Florida are:
What are popular job titles related to Medical Insurance Call Center jobs in Florida? For Medical Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Medical Insurance Call Center jobs in Florida look for? The top searched job categories for Medical Insurance Call Center jobs in Florida are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,617 per year, or $14.7 per hour.

Call Center Representative - Medical

Central Florida Health Care, Inc.

Winter Haven, FL

$14 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Central Florida Health Care rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Title: Call Center Representative - Medical
Reports to: Call Center Supervisor
FLSA Status: Non-Exempt
Personnel Supervised: None

POSITION SUMMARY:
Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.
MINIMAL QUALIFICATIONS:
  • Education: High School Graduate or GED
  • Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
  • Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
  1. Schedule medical, dental and optometry appointments by phone.
  2. Collect patient demographic and insurance information.
  3. Cancel and reschedule medical, dental and optometry appointments
  4. Understand and apply CFHC scheduling template.
  5. Transfer calls appropriately
  6. Work provider follow-up requests on outbound calls
  7. Must be available from 7 am until 6 pm
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) – 4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
  1. Requires 80% or more spent standing/sitting.
  2. Independently mobile
  3. Lifting and/or transporting up to 20lbs.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

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