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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for medical insurance call center in Florida is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $14.17 per hour, depending on experience, location, and employer.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Florida?

The most popular types of Medical Insurance Call Center jobs in Florida are:

What are popular job titles related to Medical Insurance Call Center jobs in Florida?

For Medical Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Medical Insurance Call Center jobs in Florida look for?

The top searched job categories for Medical Insurance Call Center jobs in Florida are:

Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,617 per year, or $14.7 per hour.

BILINGUAL INSURANCE CALL CENTER AGENT

CornerStone Staffing

Tampa, FL • On-site

$18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

BILINGUAL INSURANCE CALL CENTER AGENT

LOCATION:Tampa, FL | Onsite

COMPENSATION & SCHEDULE
• $18.00/hour (***potential to make up to $21.50/hour after training, certifications and promotions to different coverage levels***)

• Training: Monday–Friday, 9:00 AM–5:30 PM
• Post-training shifts may vary between 8:00 AM–8:00 PM; flexibility for overtime and weekends required
• Start Date: September 14, 2026

ROLE IMPACT:Serve as a front-line resource for policyholders, insurance agents, and mortgage companies in a high-volume insurance call center. Provide accurate, professional support in English and Spanish for policy, billing, mortgage, and First Notice of Loss (FNOL) inquiries. Success requires reliable attendance, efficient navigation of multiple systems, and a customer-focused approach under pressure.

KEY RESPONSIBILITIES
• Handle high-volume inbound calls and assist with coverage, billing, mortgage, policy, and FNOL inquiries.
• Research questions, explain established procedures, and provide accurate information in English and Spanish.
• Process policy endorsements, mortgage updates, document uploads, and accurately document customer interactions.
• Navigate multiple systems and screens while resolving concerns and de-escalating customer issues professionally.
• Meet established service, quality, productivity, attendance, and scheduling expectations.

MINIMUM QUALIFICATIONS
• Bilingual fluency in Spanish and English with strong verbal communication and a professional phone presence required.
• 2+ years of high-volume customer service or call center experience required.
• Strong computer and multitasking skills, reliable transportation to the Tampa worksite, dependable attendance, and flexibility to work varying shifts, overtime, and weekends as needed required.

CORE TOOLS & SYSTEMS
• Microsoft Word, Outlook, and Excel
• Call center telephony platforms
• CRM (Customer Relationship Management) and policy management systems
• Multiple-screen customer service environments

PREFERRED SKILLS
• Insurance industry experience with knowledge of insurance terminology, policies, billing, or claims.
• First Notice of Loss (FNOL), policy endorsement, or mortgage-related insurance experience.
• Customer de-escalation, conflict resolution, or negotiation experience.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy