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Medical Insurance Call Center Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical call centers. * Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. * Proficiency with customer relationship ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical call centers. * Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. * Proficiency with customer relationship ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Benefits you will use - Full medical, dental, and vision packages including fully employer paid ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Age Rejuvenation

Call Center Associate

Tampa, FL

$20 - $22/hr

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate ... AgeRejuvenation is a premier functional medical wellness practice dedicated to helping patients age ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate ... AgeRejuvenation is a premier functional medical wellness practice dedicated to helping patients age ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Medical Assistant certification preferred. * Minimum3+ years of customer service experience, preferably in a call center or healthcare setting. * Minimum1+ year of Medical Assistant or healthcare ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for medical insurance call center in Florida is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $14.17 per hour, depending on experience, location, and employer.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Florida?

The most popular types of Medical Insurance Call Center jobs in Florida are:

What are popular job titles related to Medical Insurance Call Center jobs in Florida?

For Medical Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Medical Insurance Call Center jobs in Florida look for?

The top searched job categories for Medical Insurance Call Center jobs in Florida are:

Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,617 per year, or $14.7 per hour.

Call Center Associate

Hand & Stone - 4750 S Florida Ave - Lakeland, FL

Lakeland, FL • On-site

$14.50 - $15.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service. You are a critical link in ensuring that our customers' booking experience is nothing other than OUTSTANDING! 
The primary Qualifications and Requirements of this role include, but are not limited to: 
  • Provide excellent customer service to members/guests
  • Assist in booking appointments, confirmation calls, client profile questions etc.
  • Receiving inbound calls assisting customers
  • No Sales involved
  • Promote health/wellness benefits of massage therapy
  • Maintain a professional and clean work environment & appearance
  • Positive, energetic attitude
  • Team player
  • Perform various other duties as assigned
What’s in it for you?

  • Medical, Dental, Vision & Accident Insurance (*based on full time or part time employees)
  • Paid Vacation (*full time employees)
  • 401k offered
  • Flexible schedules
  • Professional and safe work environment
  • Employee discounts
  • Opportunities for employment growth within company
Job Requirements:

  • Excellent personal appearance, good verbal and written communication skills.
  • Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest