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Medical Insurance Call Center Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical call centers. * Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. * Proficiency with customer relationship ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for medical insurance call center in Florida is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $14.17 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Florida? The most popular types of Medical Insurance Call Center jobs in Florida are:
What are popular job titles related to Medical Insurance Call Center jobs in Florida? For Medical Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Medical Insurance Call Center jobs in Florida look for? The top searched job categories for Medical Insurance Call Center jobs in Florida are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,617 per year, or $14.7 per hour.

Call Center Sales Professional

Insurance Litigation Group PA

Miami, FL

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

Job description

A North Miami Beach firm, with high volume social media and telephone inquiries, is seeking an in-house sales professional to join our Lead Center team! Candidate must have a minimum experience of 2 years working in an OUTBOUND Call Center.

Summary:

Our Client Lead Representative provide our potential clients the ultimate telephone experience. It requires the right combination of telephone skills & empathy. The ideal candidate must have strong SALES EXPERIENCE and must be skilled in making OUTBOUND calls to potential clients who contacted the firm via social media (no COLD calls- these inquires come to us) with the goal of educating them on why we are uniquely qualified to resolve their property damage claims and with walking prospective clients through the sign-up process with the firm.

Primary Duties and Responsibilities:

Make Outbound Calls to potential clients that have contacted the Firm via social media

Answer inbound calls and webchats from potential clients

Walking prospective clients through the sign-up process with the firm.

Ensure that every potential new client is properly documented in our case management system

Provide Claim Specialist and Loss Consultants with all required information needed for initial on-site visit

Completing ALL administrative duties related to new leads

Knowledge, Skills and Abilities:

Recognized as a talented Outbound & Inbound sales professional with proven sales results

Extensive CALL CENTER experience

Skilled in & CMS/CRM

Must possess EXCEPTIONAL communication and customer service skills when speaking with new potential clients

Must be persuasive, goal oriented & convey confidence on the phone.

Shows empathy to clients and puts them at ease while efficiently managing the conversation

Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning

Ability to Meet and Exceed monthly goal

Proficient in Microsoft Office and database entry

Excellent organizational skills and the ability to multi-task,

prioritize, and manage time effectively

60+ words per minute typing speed

Multilingual is a plus

Compensation & benefits:

Competitive hourly pay + BIG incentives. The firm also provides a generous PTO package and provides medical insurance at 100% for the base plan.

Working Hours:

Minimum hours required is 9:00 am – 5:00 pm.

If this sounds like a good fit for you please provide us with your current resume, including salary requirements & a paragraph describing why you feel you would be a good fit for this position.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.