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Virtual Call Center Agent Jobs in Florida (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

OX Floors

Call Center Agent

Deerfield Beach, FL · On-site

$14.50 - $19/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...

OX Floors

Call Center Agent

Stuart, FL · On-site

$12.75 - $16.75/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...

OX Floors

Be Seen First

Call Center Agent

Stuart, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

OX Floors

Be Seen First

Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Catch Vibe Voice

Call Center Agent

Orlando, FL · On-site

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

New

Catch Vibe Voice

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

New

Alphabe Insight

Call Center Agent

Orlando, FL · On-site

$50K - $55K/yr

Call Center Agent Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as ...

Alphabe Insight

Call Center Agent

Tampa, FL · On-site

$47K - $51K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building ...

7/28/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering exceptional service to our Fortune 500 clients, and we're eager to welcome customer-focused call ...

Alphabe Insight

Call Center Agent

Miami, FL · On-site

$34K - $38K/yr

Call Center Agent At Park6 Logistics, we are committed to delivering reliable logistics solutions through innovation, efficiency, and exceptional customer support. Our team is built on collaboration ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Florida

Virtual Call Center Agent information

See Florida salary details

$7

$12

$18

How much do virtual call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center agent in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Florida? The most popular types of Call Center Agent jobs in Florida are:
What are popular job titles related to Virtual Call Center Agent jobs in Florida? For Virtual Call Center Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Florida look for? The top searched job categories for Virtual Call Center Agent jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center Agent jobs? Cities in Florida with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Agent

Independent Living Systems LLC

Miami, FL • On-site

$14.25 - $19/hr

Other

Re-posted 15 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center Agent

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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