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Restaurant Call Center Jobs in Florida (NOW HIRING)

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

The Medicus Firm

Metro Florida | NO NIGHT CALL

Tampa, FL · On-site

$13.75 - $18/hr

OBGYN No Night Call Florida Position Highlights: An organization committed to mindfulness! Avoid ... restaurants, unique shops, and highly rated schools Cost of living below the national average ...

Hilton Grand Vacations, Inc.

Supv, Call Transfer

Orlando, FL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • PTO

Side by side and recorded call monitoring * Tracking attendance, schedule adherence and sales ... restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

prometric

Test Center Administrator (FT)

Sarasota, FL

$12.75 - $15.50/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Sarasota, FL · On-site

$12.75 - $15.50/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Sarasota, FL

$12.75 - $15.50/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (FT)

Sarasota, FL · On-site

$17.70/hr

  • Vision

  • Retirement

  • PTO

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Westgate Resorts

Resort Services Supervisor

Kissimmee, FL · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to ... Knowledge of call center metrics and KPIs. * Proficiency with CRM and call center systems ...

Westgate Resorts

Resort Services Supervisor

Kissimmee, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to ... Knowledge of call center metrics and KPIs. * Proficiency with CRM and call center systems ...

Westgate Resorts

Resort Services Supervisor

Kissimmee, FL · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to ... Knowledge of call center metrics and KPIs. * Proficiency with CRM and call center systems ...

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All JobsRestaurant Call Center JobsRestaurant Call Center Jobs in Florida

Restaurant Call Center information

See Florida salary details

$8

$13

$18

How much do restaurant call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for restaurant call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a restaurant call center?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a restaurant call center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

How to get hired in a restaurant call center?

To get hired in a restaurant call center, candidates should have strong communication skills, customer service experience, and familiarity with phone systems or CRM software. A high school diploma or equivalent is typically required, and some positions may require training or certification. Demonstrating reliability, a positive attitude, and the ability to handle high-pressure situations can improve chances of employment.

What are the key skills and qualifications needed to thrive in the restaurant call center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

What are the most commonly searched types of Restaurant Call Center jobs in Florida?

The most popular types of Restaurant Call Center jobs in Florida are:

What are popular job titles related to Restaurant Call Center jobs in Florida?

For Restaurant Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Restaurant Call Center jobs in Florida look for?

The top searched job categories for Restaurant Call Center jobs in Florida are:

What cities in Florida are hiring for Restaurant Call Center jobs?

Cities in Florida with the most Restaurant Call Center job openings:

Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center/Customer Service Representative (PBM)

EmpiRx Health

Orlando, FL • On-site

$14.50 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Customer Service Representative (Healthcare Call Center)
About EmpiRx Health
EmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first - focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease.
If you've built your career creating memorable guest experiences in hospitality, tourism, or customer-facing service roles, this is a natural next step - with stability, growth, and purpose.
As a Customer Service Representative, you'll bring the same warmth, professionalism, and problem-solving skills you use with guests every day - but in a healthcare setting where your support truly makes a difference in people's lives.
THIS POSITION IS 5 DAYS A WEEK IN OFFICE, LOCATED IN ORLANDO FL- IT IS NOT REMOTE OR HYBRID
No healthcare experience required. We provide comprehensive training so you feel confident and supported from day one.
Why This Role Is a Great Fit for Hospitality Professionals
  • You're already skilled at delivering five-star service
  • You know how to stay calm, empathetic, and solutions-focused
  • You thrive in fast-paced, people-first environments
  • You're comfortable handling questions, concerns, and unique situations
  • You value teamwork, structure, and career growth
After six months of strong performance, you'll be eligible for:
  • $500 sign-on bonus
  • Pharmacy Technician certification reimbursement, opening doors to career advancement within healthcare
What You'll Do
  • Deliver a five-star customer experience via phone, email, and other channels
  • Assist members with benefit questions, claims, enrollment, and general support
  • Listen actively, show empathy, and resolve concerns efficiently
  • Navigate multiple systems to document interactions accurately
  • Follow up on unresolved issues and escalate when needed
  • Meet quality, productivity, and service standards in a structured call center environment
  • Work rotating shifts in a 24/7/365 in-office call center
What We're Looking For
  • This role is ideal for individuals with backgrounds in:
  • Hotels, resorts, cruise lines
  • Airlines, airports, travel services
  • Theme parks, attractions, event venues
  • Restaurants, retail, guest services
  • Call centers or front-desk environments
Core Skills & Traits
  • Passion for delivering outstanding customer experiences
  • Strong verbal communication and active listening skills
  • Calm, professional demeanor - even during challenging interactions
  • Empathy, patience, and emotional intelligence
  • Accountability and attention to detail
  • Comfort using digital tools and learning new systems
  • Flexibility in scheduling and adapting to change
Required Qualifications
  • 1-2 years of customer-facing experience (hospitality or service industries welcome)
  • High School Diploma or GED
  • Ability to work 5 days per week in-office
  • Reliable internet and phone access for off-hour shifts
  • Pharmacy Technician experience is a plus - certification not required

Ready for a Career That Offers Stability, Growth, and Purpose?
If you're ready to transition your hospitality skills into a meaningful healthcare career - without losing the human connection - we'd love to hear from you.
Benefits And Perks
Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Student Loan Reimbursement, Health Savings Account, and an Employee Assistance Program.
EmpiRx Health is an Equal Opportunity Employer
At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.
Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.

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