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Call Listener Jobs in Florida (NOW HIRING)

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... Listen to customer needs and identify appropriate solutions. * Assist customers with questions and ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

Listen to customer needs and identify appropriate solutions. * Assist customers with questions and ... Previous call center, customer service, retail, hospitality, or sales experience is a plus but not ...

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All JobsCall Listener JobsCall Listener Jobs in Florida

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Florida?

For Call Listener jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Florida look for?

The top searched job categories for Call Listener jobs in Florida are:

What cities in Florida are hiring for Call Listener jobs?

Cities in Florida with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

Hollywood, FL • On-site

Biz Voice Boost
See more jobs at Biz Voice Boostexternal

$53K - $59K/yr

Other

Re-posted 19 days ago

Job description

Call Center Representative

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

We are seeking a motivated Call Center Representative to communicate with customers, provide information about products and services, and support positive customer experiences. This role is ideal for individuals with strong communication skills who enjoy helping people, solving routine customer needs, and working in a team-oriented environment.

Responsibilities

  • Provide accurate information about products and services.
  • Listen to customer needs and identify appropriate solutions.
  • Assist customers with questions and routine concerns.
  • Make follow-up calls when appropriate to support customer relationships.
  • Communicate promotional information clearly and professionally.
  • Maintain accurate records of customer interactions and activities.
  • Escalate customer concerns to the appropriate team members when necessary.
  • Support customer satisfaction and retention initiatives.
  • Communicate customer feedback to the appropriate departments.
  • Collaborate with team members to meet service objectives.
  • Maintain a professional and positive tone during all customer interactions.
  • Participate in ongoing training and professional development.

Benefits

  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer communication experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and interpersonal skills.
  • Friendly, professional, and customer-focused attitude.
  • Comfortable communicating with customers by phone.
  • Strong listening and problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Ability to work effectively independently and as part of a team.
  • Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.
Additional Information
  • Competitive Salary: $53,000 – $59,000 per year.
  • Full-time employment with a professional and collaborative team.
  • Career growth and advancement opportunities.
  • Professional development and ongoing learning opportunities.
  • Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
  • Exposure to a variety of marketing initiatives and business projects.
  • Supportive environment that encourages creativity and new ideas.
  • Opportunities to take on additional responsibilities as you grow within the organization.

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