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Call Listener Jobs in Florida (NOW HIRING)

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

Modalways

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Call Center Representative ... Strong verbal communication and active listening skills. * Ability to multitask in a structured ...

Coastal Health

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Call Center Representative - Company: Coastal Health Position Summary: Coastal Health is seeking a ... Strong verbal communication and active listening skills * Ability to multitask and navigate ...

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$14.25 - $18.75/hr

Strong verbal communication and active listening skills. * Customer-focused with a professional and ... Comfortable working in a fast-paced call environment. * Basic computer skills including email, data ...

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

Bilingual Call Center Agent / Healthcare Call Center Representative Work Location: On-site Pompano ... active listening skills Comfortable working in a fast-paced, performance-driven environment ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

RejuvenX

Call Center Representative

Port Charlotte, FL

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

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Call Listener information

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Florida? For Call Listener jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Florida look for? The top searched job categories for Call Listener jobs in Florida are:
What cities in Florida are hiring for Call Listener jobs? Cities in Florida with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of May 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, and 16% Part Time. Highlights an 67% Physical, and 33% Hybrid job distribution.

Call Center Receptionist

CCG of South Florida

Coral Springs, FL • On-site

$1.20K - $1.48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

The Call Center Receptionist handles incoming and outgoing calls, responds to customer inquiries and making appointments, and routes calls to the appropriate departments. The role requires excellent communication skills, professionalism, and the ability to provide accurate information while maintaining a positive customer experience.


  • Answer incoming phone calls in a professional and courteous manner
  • Direct calls to the appropriate department or staff member
  • Provide information about company services, products, or policies
  • Handle basic customer inquiries and complaints
  • Take messages and ensure they reach the correct person
  • Schedule appointments or service requests
  • Follow company call scripts and customer service standards
  • Escalate complex issues to supervisors or specialized teams


Required Skills

  • Strong verbal communication and listening skills
  • Customer service and interpersonal skills
  • Ability to multitask and handle high call volumes
  • Basic computer skills and familiarity with call center software
  • Problem-solving ability
  • Professional phone etiquette


Qualifications

  • High school diploma or equivalent (required)
  • Previous customer service or call center experience (preferred)
  • Basic knowledge of office software and phone systems


Work Environment

  • Office or call center setting
  • May involve sitting for long periods and handling a high volume of calls