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Call Listener Jobs in Florida (NOW HIRING)

MedFleet LLC

Call Taker

Hudson, FL

Work is performed in a fast paced, high call volume, call center environment. Operates ... Ability to communicate effectively, both orally and in writing, and to listen and understand.

SkillBridge Academy

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...

Veolia

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...

RejuvenX

Call Center Representative

Port Charlotte, FL

$13.25 - $16.50/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

RejuvenX

Call Center Representative

Port Charlotte, FL

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Florida? For Call Listener jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Florida look for? The top searched job categories for Call Listener jobs in Florida are:
What cities in Florida are hiring for Call Listener jobs? Cities in Florida with the most Call Listener job openings:
Call Listener jobs near you
Call Taker

Call Taker

MedFleet LLC

Hudson, FL

Other

Posted 11 days ago

MedFleet rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

Under general supervision, answer non-emergency and emergency requests to ensure our community has adequate and quick responses. Perform communications work involving the processing of calls from citizens, medical facilities and staff. Dispatch accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement or fire rescue following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.

DUTIES/RESPONSIBILITIES

Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols. Offer pre-arrival medical instructions via telephone per established protocols. Work is performed in a fast paced, high call volume, call center environment. Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls. Takes complaints, reports issues to on-duty supervisor and document as required.

Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of radio communications rules and regulations governing radio transmission. Knowledge of basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures. Knowledge of MedFleet operations, county geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions. Knowledge of basic medical terminology. Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations. Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous, tactful, and impartial manner. Ability to maintain clear, accurate, and detailed accounts of operations. Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member. Ability to make sound decisions during stressful situations. Ability to learn to operate radio and telephone transmitting and receiving equipment. Ability to communicate effectively, both orally and in writing, and to listen and understand. Ability to operate a computer and utilize the related software programs. Ability to follow established protocols and follow the chain of command. Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment. Ability to establish and maintain effective working relationships with others.

POSITION QUALIFICATIONS

Minimum Qualifications

  • Graduation from high school or possession of an acceptable equivalency diploma.
  • Valid Florida drivers license
  • Multi-line telephone equipment; computerized customer service; flexibility, split ear and multi-tasking, active listening, decision making, and critical thinking experience.
  • Effective communication skills
  • Proficiency with computers

Desired Qualifications

  • One-year experience working in a fast paced, high call volume commercial or government public safety dispatching/call- taking facility is preferred. Quality management experience (medical and/or non-medical)
  • Current or former EMT, Paramedic license.
  • Emergency Medical Dispatch (EMD) certification.

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